Company Description
"Hospitality is a work of Heart" at ibis Styles Hobart
Centrally located on Macquarie Street, ibis Styles Hobart is Tasmania's largest hotel, offering 296 rooms and positioned just a short walk from Hobart's iconic waterfront and Salamanca Market.
We are seeking an experienced and driven
Front Office Manager
who is looking for more than just a job. This is an opportunity to lead a high-performing team, shape the guest experience, and make a genuine impact in a fast-paced, dynamic environment.
As Front Office Manager, you will take ownership of the day-to-day operations of the Front Office, leading your team to deliver consistently exceptional guest experiences while driving performance, engagement, and operational excellence.
You are a confident and visible leader who thrives on developing people, creating a positive team culture, and ensuring every guest interaction is memorable.
Join us and become a Heartist .
Job Description
About The Role:
Lead and oversee all Front Office operations, creating exceptional guest experiences and ensuring alignment with brand standards
Take ownership of the day-to-day performance of the Front Office, driving operational excellence and team engagement
Drive continuous improvement across guest satisfaction, colleague experience and financial performance
Champion key performance metrics, including RPS, NPS, loyalty programme enrolments and upselling initiatives
Ensure seamless guest arrivals and departures through effective room allocation, planning and front desk leadership
Work closely with the Reservations team to optimise inventory, maximise yield and support commercial outcomes
Deliver personalised guest experiences by managing VIP arrivals, group movements and special requests
Oversee Front Office systems, reporting and operational processes, ensuring accuracy and efficiency
Prepare forecasts and reporting, ensuring compliance with financial, audit and operational requirements
Lead,



coach and develop a high-performing team while embedding Accor's Heartist values and culture
Foster a positive, collaborative and guest-focused team environment
Ensure all emergency communication and safety procedures are understood, maintained and followed
Qualifications
About You:
You'll have a minimum of two years' experience leading a front office team as a Front Office Manager, or in a comparable hospitality leadership role
A solid foundation in hotel operations, backed by at least five years' experience within Front Office
Strong operational knowledge of Front Office procedures and Opera PMS
Experience in forecasting, budgeting, and revenue management principles
Demonstrated ability to manage rosters and labour costs while maintaining service excellence
A confident and approachable leader who can motivate, engage and inspire high-performing teams
Exceptional communication skills, with a passion for coaching and developing others
Calm under pressure, solutions-focused, and committed to delivering outstanding guest experiences
Highly organised, tech-savvy, and driven by continuous improvement and effective ways of working
Flexibility to work a variety of shifts, including weekends, evenings and public holidays
Additional Information
What is in it for you?
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
"Learn Your Way" with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
Be part of a dynamic hotel environment with a supportive and fun team
Recognition of service anniversaries and Accor Tenure Milestones
We are unable to provide sponsorship for this role, so Australian working rights are required.

📌 Front Office Manager (Hobart)
🏢 AccorHotel
📍 Hobart