Application Support Technical Specialist
Help keep our business-critical applications stable, reliable and performing at their best.Join Teachers Mutual Bank Limited as an Application Support Technical Specialist and play an important role in supporting the applications and systems our people rely on every day.You'll manage incidents and technical enquiries, troubleshoot application issues and work with internal teams and external vendors to maintain dependable technology services.
Why this role matters
Reliable applications are essential to our people, operations and members.
In this role, you'll help maintain application availability and performance while supporting releases, resolving incidents and improving technical processes.Your work will contribute directly to the stability of the Bank's technology environment and the consistent delivery of services across the organisation.
What you'll gain
Exposure to a broad range of business-critical applications and services
Opportunities to contribute to technology initiatives and application improvements
Experience collaborating with internal teams, suppliers and technology partners
The opportunity to automate repeatable tasks and improve support processes
A collaborative environment where your technical knowledge and ideas are valued
What you'll do
Monitor, prioritise and resolve application incidents and service requests
Troubleshoot technical alerts and escalates complex issues when required
Maintain the availability and performance of supported applications and services
Communicate timely updates to users regarding requests and incidents




Work with vendors to implement and support reliable software solutions
Install, configure, monitor and administer application servers
Maintain technical documentation and application support procedures
Develop scripts to automate repeatable tasks and improve efficiency
Support technology projects, implementations and deployments
Assist with planned releases, patches, fixes and updates
Participate in emergency support and disaster recovery activities when required
What you'll bring
At least four years of professional IT industry experience
Experience supporting business-critical applications and systems
Strong troubleshooting, incident management and problem-solving skills
Excellent communication and interpersonal skills
The ability to manage multiple priorities and meet agreed deadlines
Basic knowledge of Windows Server and Linux or Unix administration
A collaborative and service-focused approach
Nice to have
Experience within banking or financial services
Tertiary qualifications in IT or a related discipline
ITIL certification
Experience with Jira, Confluence or Bitbucket
SharePoint administration or development experience
System Centre Service Manager administration experience
Experience supporting core banking systems




ts an chance to use your application support experience in a purpose-led organisation where reliable technology helps our people deliver better outcomes for members.
Why TMBL
This is an opportunity to use your application support experience in a purpose-led organisation where reliable technology helps our people deliver better outcomes for members.
You'll join a collaborative team focused on service quality, continuous improvement and maintaining the critical systems that support the Bank.
About TMBL
Teachers Mutual Bank Limited is one of Australia's largest mutual banks.
For 60 years, we've been helping Australians achieve their financial goals while staying true to our purpose: banking for good.
As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most.
We're proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency and accountability.
Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services and healthcare.
When you join our bank, you'll become part of a values-led organisation where passion, excellence, growth and sustainability guide the way we work.
Teachers Mutual Bank Limited may conduct background or reference checks as part of the recruitment process.
By applying, you agree to cooperate with these procedures and understand that any offer is subject to satisfactory outcomes.
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📌 Application Support Technical Specialist (Sydney)
🏢 Teachers Mutual Bank
📍 Sydney