Patient ServicesPoint of contact for patients, both in person and via telephoneAcknowledge patients courteously and ensure they are directed appropriatelyHandle patient enquiries sensitively, efficiently and appropriately, escalating where neededRemind patients to book appointments for additional tests required for onward referralsTaking payments, providing receipts and documenting payments for private work requests from patients and external organisationsAdministrative Secretary Team DutiesScan/import, process, and action incoming correspondencesRead code and update patient records accurately and appropriately in line with practice processesMonitor and action emails received in shared inboxesMonitor and action patient responses sent via SMSProcess onward routine and 2WW referrals via eRS, email and letterProcess A&G;, prior approval and expedite requestsConduct auditsCompile meeting paperworkAction,



update and/or compete tasks received via SystmOneProcess SARs and iGPR requests from patients and external organisationsProcess patient and external organisation non-NHS work requestsConduct Online Access/Proxy Access record reviewRegistration and deduction administrative tasksInitiate and follow death protocol when notified of a patient deathTelephone and CommunicationAnswer incoming calls promptly and professionallyAdvise and signpost patient appropriatelyHave working knowledge of the telephone systemLiaise and communicate with patients, other staff and teams, other healthcare services and other external services clearly and effectivelyTransferring calls to appropriate staff or teamsPractice SupportSupport clinical and non-clinical staff with general office duties as requiredWork flexibly across both practice sites to meet service needsSupport the practice teams during busy periods, including sickness or annual leave cover of workAssist in maintaining a secure, tidy, and welcoming work environmentAny other tasks/duties allocated by managersConfidentiality and ComplianceEnsure patient data is recorded and maintained in accordance with GDPR and confidentiality requirements.
Always maintaining strict confidentiality of patient informationAdhere to practice policies, procedures, and NHS guidelinesParticipate in mandatory training and practice meetings
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📌 Administrative Secretary (Western Australia)
🏢 NHS Jobs
📍 Western Australia