Our client is a fast-paced fintech running their own bespoke platform.
They're after a sharp, switched-on Production Support Engineer to keep that platform healthy and look after the people who use it.
It's a genuine mix of application and End User IT support, and it's a great next step for someone with 3 to 5 years under their belt who's ready to grow.
What you'll be doing
Resolving application issues for end users across the fintech platformSupporting a Windows workplace across a hybrid AWS and Azure setupSupporting and monitoring the bespoke platform using Datadog, SaaS tools and SnowflakeUsing relational databases (SQL) to triage incidents and get to root causeLeading major incidents, building resolution plans and keeping stakeholders informed with clear commsHandling laptops, walk-ups,



asset management and meeting room AVRunning Microsoft onboarding and offboardingUsing AI tools to automate processes and improve workflows
What you'll bring
3 to 5 years in application/production AND IT supportConfident writing SQL queries to investigate incidentsWindows and Microsoft 365 support experienceExposure to monitoring tools such as Datadog, New Relic or SplunkSAAS/Fintech experience is preferableExperience with ticketing systems (Jira, ServiceNow, Zendesk)Salesforce, Snowflake, scripting (Python, PowerShell) or fintech experience is a bonusA proactive mindset.
You think through problems, not just log them
Why this role
Fast-paced business where you'll learn quickly and see the impact of your workIndependence and ownership from day oneHands-on learning with relational databases and monitoring tools
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📌 Application Support Specialist (Sydney)
🏢 Allura Partners
📍 Sydney