Product: Specialist insurance underwriting agencyFunding: Part of the global Howden GroupThe StoryDUAL Australia & New Zealand is a leading specialist underwriting agency with more than 250 people across Australia and New Zealand.
Part of the global Howden Group, it combines the backing of a major international business with the agility and culture of a close-knit team.DUAL has built a strong reputation for digital innovation, using technology to improve the way it engages with and supports its broker network.
With a people-first culture, long-tenured employees and continued growth, it's a business that values fresh thinking and invests in doing things better.The RoleHubSpot sits at the heart of DUAL's sales, marketing and broker engagement strategy.
With strong adoption already established, the business is ready to take the platform to the next level.Reporting to the Head of Sales & Marketing, you'll own the HubSpot roadmap, leading a small team and partnering with sales, marketing, distribution and executive stakeholders to unlock more value from the platform.You'll have the opportunity to:Introduce AI agents and sales tools that help distribution teams work smarter and get more from their dataOptimise marketing automation, workflows and processesStrengthen data quality, reporting and dashboards to drive better decisionsChampion CRM adoption, governance and best practiceManage DUAL's external HubSpot partner and lead platform improvementsBuild business cases for new technology and investment opportunitiesThis is a hands-on,



strategic role for someone who can turn business priorities into practical solutions, challenge the status quo and bring new ideas to the table.What you bring to the role5+ years' experience managing HubSpot or a comparable CRM, with strong preference for HubSpot expertiseAdvanced knowledge of CRM configuration, workflows, automation, reporting and integrationsAn interest in AI and its practical application within CRM and salesThe ability to translate business needs into effective technical solutionsStrong stakeholder management skills and experience driving adoption and changeCommercial acumen, including the ability to build business cases and secure buy-inA proactive mindset and the confidence to identify opportunities and drive improvementsInsurance experience isn't essential.
DUAL can teach you the industry; what matters is your CRM expertise, curiosity and appetite to make an impact.
If you're ready to step up from a specialist CRM or marketing operations role, this could be a great next move.What's in it for youThe opportunity to shape the CRM strategy in a digitally progressive businessAn established HubSpot platform with plenty of scope to innovateAI and automation as genuine business prioritiesA cooperative team, supported by experienced HubSpot users and an external specialist partnerA stable, high-performing culture with strong employee tenure and growth opportunitiesThe agility of a growing business backed by a global group
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📌 Crm Manager (Melbourne)
🏢 Affix
📍 Melbourne