Mackay | Full Time | Immediate Start Are you an experienced customer service professional who thrives in a fast-paced environment?
Do you enjoy helping customers, solving problems, and keeping administration tasks organised and accurate?
We are seeking a motivated Call Centre & Administration Officer to join this busy government team supporting the North Queensland Region.
This is an excellent opportunity for someone with a strong Call Centre or a busy phone based customer background who enjoys working in a dynamic team setting.About the RoleAs a Call centre/Customer Service with some administration, you will play a key role in providing high-quality support to customers and stakeholders by managing inbound enquiries and completing a variety of administrative functions.Key responsibilities include:Answering and managing inbound customer callsProviding efficient and professional customer serviceProcessing and updating information within internal systemsPreparing, compiling and maintaining accurate records and documentationAssisting with reporting and general administrative tasksManaging competing priorities in a fast-paced environmentResolving customer enquiries professionally and effectivelyBuilding positive relationships with customers and stakeholdersAbout YouTo be successful in this role,
you will bring:Experience in a call centre or a busy phone based customer service role coupled with administration ability.Strong communication and interpersonal skillsThe ability to manage difficult conversations and resolve issues professionallyExcellent attention to detail and accuracyStrong time management and organisational skillsThe ability to work under pressure and meet performance expectationsA proactive approach and the ability to think outside the boxConfidence working independently following on-the-job trainingEssential Skills & ExperienceDemonstrated experience using Microsoft Word and Excel at a moderate levelProficiency across the Microsoft Office Suite, including OutlookStrong data entry and administration skillsAbility to work in a KPI-driven environmentHighly RegardedPrevious experience within a customer support or contact centre environmentKnowledge of maintenance, trades or facilities management environmentsApplicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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