Donor & Surrogacy Program Coordinator
Queensland Fertility Group, Brisbane | Full-Time Fixed-Term Contract
Help create healthy families through compassion, care and exceptional coordination.
At Virtus Health, our purpose is simple: helping people create healthy families.
As one of the largest donor and surrogacy programs in Australia, we support individuals and couples on some of life's most meaningful journeys.
Through donor and surrogacy pathways, we help make parenthood possible for families who need additional support to achieve their dream.
We are seeking a highly organised, compassionate and detail-oriented Donor & Surrogacy Program Coordinator to join our team in Brisbane.
This is a unique opportunity to combine administration, patient support and program coordination in a role that has a genuine impact on people's lives.
Why Join Virtus?
Meaningful work supporting donors, intended parents and surrogates through life-changing journeys
Join one of Australia's largest and most respected donor and surrogacy programs
Supportive, collaborative and purpose-driven team environment
Adaptable working arrangements with 4 days a week considered
Diverse role combining patient support, compliance, coordination and project work
Opportunity to develop specialised expertise in fertility, donor and surrogacy programs
About the Role
Working closely with the Donor & Surrogacy Team Leader and multidisciplinary stakeholders, you will coordinate administrative, compliance and operational aspects of our donor and surrogacy programs.
This role requires exceptional organisation, attention to detail and the ability to manage sensitive information while supporting patients, donors and intended parents with professionalism and empathy.
You will play an important role in ensuring program compliance,



maintaining accurate records and supporting a positive experience for all participants throughout their journey.
Key Responsibilities
Program Coordination & Patient Support
Coordinate donor, recipient and surrogacy program administration
Manage registration, documentation and record maintenance
Coordinate appointments, counselling sessions and treatment-related activities
Provide ongoing support and guidance throughout the donor and surrogacy journey
Liaise with patients, donors, fertility specialists, counsellors and internal stakeholders
Compliance & Quality Management
Ensure compliance with relevant legislation, regulations and program requirements
Conduct audits of donor and surrogacy records, inventory and storage requirements
Monitor program documentation and compliance tracking
Maintain accurate reporting and record management processes
Contribute to continuous improvement initiatives and best-practice processes
Stakeholder Engagement
Build strong relationships with internal and external stakeholders
Coordinate communications across multidisciplinary teams
Escalate complex matters appropriately and provide regular program updates
Support the delivery of a high-quality patient experience
About You
You are someone who enjoys helping people, thrives on organisation and takes pride in delivering exceptional service and accuracy.
To be successful in this role, you will bring:
Essential
Previous administration experience




Robust organisational and coordination skills
Excellent customer service and communication skills
High attention to detail and accuracy
Strong digital literacy and administrative capability
Ability to manage competing priorities and meet deadlines
Professional judgement, discretion and confidentiality
Ability to work independently and collaboratively
Highly Regarded
Healthcare administration experience
Experience within fertility, donor or surrogacy programs
Understanding of Assisted Reproductive Technology (ART)
Knowledge of Australian reproductive treatment legislation and regulatory requirements
Personal Attributes
Compassionate and patient-focused
Empathetic and culturally sensitive
Highly organised and process-oriented
Adaptable and resilient
Relationship-focused with strong interpersonal skills
Committed to service excellence
About Virtus Health
Virtus Health is a leading provider of fertility services across Australia and internationally.
Our teams of fertility specialists, scientists, nurses, counsellors and support professionals are united by a shared passion for helping people create healthy families.
Through scientific excellence, innovation and compassionate care, we continue to support thousands of patients each year.
Our Commitment to Inclusion
At Virtus, we believe our strength comes from our people and the diverse experiences they bring.
We are committed to creating an inclusive workplace where everyone feels respected, valued and supported to thrive.
We welcome applications from people of all backgrounds, cultures, ages, genders, abilities and experiences.
If you require adjustments throughout the recruitment process, we encourage you to let us know so we can support your participation.
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📌 Program Coordinator | Donor & Surrogacy (Brisbane)
🏢 Queensland Fertility Group
📍 Brisbane