Location: Full-time role based in Padstow, NSW.Company: Williams LogisticsCompany Overview:Williams Logistics is a growing Third-Party Logistics (3PL) company based in Padstow, Sydney, specializing in efficient and innovative supply chain solutions.
As one of the first logistics companies to achieve B Corp status in Australia, we are committed to sustainability and delivering exceptional value to our clients.
With the recent introduction of automation, we are positioned for a transformational growth period.About the roleAs the Customer Service Manager at Williams Logistics, you will be responsible for leading, managing and ensuring exceptional customer experience.Your knowledge and understanding of 3PL logistics will be vital to this exciting role.Your role will be critical in creating long-term customer relationships, resolving all enquiries, in a timely and proactive manner.You will be instrumental in driving continuous improvement and enhancing the overall quality of our customer service operation.What you'll be doingDevelop a team of customer service representatives to deliver high-quality support to our clientsManage the daily operations of the customer service department, including monitoring performance, setting targets, and implementing process improvementsServe as the primary point of contact for escalated customer inquiries and complaints,



ensuring timely and effective resolutionAnalyse customer feedback and data to identify areas for improvement and implement strategies to enhance customer satisfactionCollaborate with other departments to align customer service initiatives with the company's overall business objectivesProvide coaching and mentoring to your team, fostering their career development and growthEnsure compliance relating to customer KPI's, relevant regulations, policies, and procedures within the customer service functionWhat we're looking forExtensive experience (5+ years) in a customer service management role, preferably in the retail or logistics industryA key focus of the role is to contribute during customer meetings, ensuring a high-level and quality customer experience.In this full-time role based in Padstow, NSW.Proven track record of leading and motivating a team to achieve exceptional customer service outcomesStrong analytical and problem-solving skills, with the ability to use data to drive decision-makingExcellent communication and interpersonal skills, with the ability to effectively liaise with both customers and internal stakeholdersProficient in the use of customer relationship management (CRM) systems and data analysis toolsAbility to thrive in a fast-paced, dynamic environment and adapt to changing business needsRelevant tertiary qualifications in business, customer service, or a related field are highly desirableWhat we offerAt Williams Logistics, we are committed to creating a positive and supportive work environment for our employees and their families, in addition to a competitive salary, we offer a range of benefits, including: 24/7 access to healthcare via our all-in-one EAP.Be careful - Don't provide your bank or credit card details when applying for jobs.
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