The Role
Ink Recruitment has been engaged to recruit a Head of Assurance for a well-renowned, Sydney-based financial services organisation.
Reporting to a member of the executive team and sitting on the program leadership team, you will provide independent second-line oversight across a critical remediation program, with accountability for assurance over remediation design, delivery, reconciliation, financial integrity and closure.
You will lead one direct report with support from a broader project team.
This is a role for someone who brings independent judgement and constructive challenge, testing whether methodologies, controls and customer outcomes are working as intended and backed by complete, regulator-ready evidence, while keeping clear separation from the design and execution teams.
Key Responsibilities
Lead independent assurance across solution design, operational delivery and program closure, with a risk-based assurance plan aligned to remediation priorities, material risks and regulatory expectations
Assess design and delivery of methodologies, treatment plans, population logic, calculations, processes and controls, and test that remediation is applied consistently across customer, claims, premium and payment outcomes
Oversee end-to-end reconciliation across populations, customer outcomes, claims, refunds, payments and financial records, ensuring exceptions and variances are investigated, resolved and evidenced
Evaluate control effectiveness across remediation processes and hand-offs, maintaining transparent findings and actions and confirming root causes are sustainably addressed
Define closure requirements and provide an independent view on whether outcomes, reconciliation,



control actions and residual risk support workstream and program closure
Report with clarity to executive, Steering Committee, Board and Board committees, and support regulatory engagement with complete, consistent and defensible evidence
Lead and coordinate, managing your direct report and working with specialist support across Risk, Finance, Legal, Internal Audit and external advisers
Desired Experience
Banking or financial services background with strong audit or assurance experience
Working knowledge of remediation programs, ideally large-scale regulatory remediation
Proven track record designing and leading risk-based assurance across complex programs or operational processes
Strong reconciliation and financial integrity capability, including investigating and resolving exceptions and variances
Experience assessing control design and operating effectiveness and validating sustainable closure of findings
Confident Board, executive, audit and regulatory reporting, with clear and authoritative advice
Sharp analytical judgement, professional scepticism and the confidence to challenge senior stakeholders constructively
Tertiary qualification in risk, audit, finance, accounting, law, business or a related field, or equivalent senior experience
Availability to start ASAP
Benefits
High-visibility role with direct exposure to the Board and executive
Genuine independence and the mandate to shape assurance practice
Prospect to embed lasting reconciliation, evidence and closure discipline across the organisation
Incredibly collaborative culture with supportive executives setting the right tone from the top
Up to $245,000 package.Remote or hybrid working available
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📌 Head Of Assurance | Remediation Program (Sydney)
🏢 Ink Recruitment
📍 Sydney