Taylors College Sydney has been delivering pathway programs to international students for more than 30 years, preparing students for successful progression to The University of Sydney .
As part of the global Navitas network, we are committed to delivering an outstanding student experience and supporting students to achieve their academic goals.We are seeking an experienced and motivated Student & Academic Services Manager to lead our Student and Academic Services (SAS) function.Reporting to the Director of Student Success, you will lead a team of three Student & Academic Services Officers and oversee the delivery of student administration, academic operations, records management, compliance activities and service improvement initiatives across the College.This is an excellent opportunity for an experienced student administration leader who enjoys balancing people leadership, operational management and stakeholder engagement in a fast-paced education environment.Job DescriptionAbout the RoleAs Student & Academic Services Manager, you will play a key role in ensuring efficient, compliant and student-centred operations across the student lifecycle.You will be responsible for:Leading and developing a team of Student & Academic Services OfficersOverseeing student administration and academic operations from enrolment through to completion and graduation-related processesManaging student records, timetabling, academic reporting and operational service deliverySupporting compliance with regulatory requirements and international student obligationsCoordinating student complaints, appeals and academic administration processesPreparing operational reports and providing insights to support decision-makingDriving process improvements,



system enhancements and service excellence initiativesBuilding strong partnerships with academic leaders, qualified staff, university stakeholders and corporate teams.About YouYou are a capable operational leader with experience managing student administration, academic services or higher education operations teams.You will bring:Experience leading student administration, academic operations or related service functions within higher education, pathway education or a comparable sectorDemonstrated people leadership experience, including coaching, performance management and team developmentStrong organisational skills and the ability to manage competing priorities and deadlinesExperience maintaining high standards of compliance, governance and data integrityExpertise in complex timetabling and operational coordinationStrong analytical and reporting capabilitiesExcellent stakeholder management and communication skillsExperience leading process improvement, system implementation or change initiatives.Highly RegardedExperience within international educationKnowledge of ESOS, the National Code and PRISMS requirementsExperience using student management systems and MoodleExperience supporting audits, accreditation or quality assurance activities.QualificationsDegree qualification and/or equivalent combination of qualifications and substantial relevant experience in higher education,



pathway education &/or student administration environments.Demonstrated experience leading student administration, academic operations, compliance or comparable service functions.Proven experience leading and developing high-performing teams through periods of operational change and continuous improvement.Demonstrated ability to manage complex operational environments with competing priorities and deadlines.Strong understanding of student administration processes, academic operations and regulatory compliance requirements within the education sector.Provenexpertiseefficiently and accurately coordinating complex timetabling for large cohorts of students and classesDemonstrated experience developing and implementing operational policies, procedures and service improvements.Strong analytical capability, including experience interpreting complex data and preparing management reports.Demonstrated ability to identify operational risks and implement effective controls and governance practices.Highly developed stakeholder management, communication and influencing skills.Demonstrated experience leading projects, systems improvements or organisational change initiatives.Additional InformationWhy Join Taylors College Sydney?
Lead a small, experienced and collaborative teamPlay a visible role within the Student Success leadership groupWork closely with academic and operational leaders across the CollegeContribute to meaningful improvements that directly impact the student experienceConvenient Waterloo campus location with excellent public transport accessCompetitive salary package of $105,000 – $115,000 plus superannuation.
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📌 Student And Academic Services Manager (Sydney)
🏢 Navitas
📍 Sydney