Customer services and support - Customer support & services management (CSSM)
Job details
Domain
Programs / Customer Relations
Job field / Job profile
Customer services and support - Customer support & services management (CSSM)
Job title
Support Services Officer
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Job description
As a fully owned subsidiary of Safran Electronics & Defense, Safran Electronics & Defense Australasia Pty Ltd (SEDA) delivers and supports various products including high-performance optronics and inertial navigation equipment.
Headquartered in Sydney, SEDA brings local expertise in the integration of optronics and navigation systems for the air, land and naval platforms of the Australian and Current Zealand Defence Forces.
ABOUT THE ROLE:
To ensure Safran Electronics and Defense Australasia (SEDA) readiness for continued business growth, SEDA is seeking a suitably qualified Support Services Officer.
Reporting to the Support Services Manager, the Support Services Officer provides administrative and coordination support to the delivery of in-service support activities, with a primary focus on RMA management, service request tracking, and contract delivery support.The role also ensures accurate tracking, data integrity, and coordination across support activities, enabling effective contract execution within the Australian defence industry.
In this role, you will be responsible for;




Administer and maintain the RMA and repair tracking system
Coordinate status updates across workshop, engineering, and supply teams
Log and track customer support requests and service activities
Support coordination of contract delivery tasks and follow up actions
Prepare inputs and supporting material for CDRLs and contract reporting
Maintain risk, issue, and action registers
Support governance activities including meetings, minutes, and action tracking
Ensure accuracy and integrity of contract-related data and records
PERSONAL ATTRIBUTES & SKILLS:
Ability to obtain and maintain an Australian Department of Defence security clearance to Negative Vetting Level 1
Strong organisational and tracking capability
Attention to detail and data accuracy
Customer focused and Excellent client-facing skills
Strong written and oral communication skills
Proactive, Autonomous, Rigorous, Organised
Interest in advanced technologies
Strong work ethic
Candidate skills & requirements
MINIMUM QUALIFICATION / EXPERIENCE:
Tertiary qualifications in project management; administration or engineering
Experience in administrative or coordination roles (project officer or maintenance services)
Experience in working across multiple stakeholders
Desirable exposure in delivery of ASDEFCON support contract.
Advanced use of MS Office Products (Excel, Word, PowerPoint & Project)
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📌 Support Services Officer (Sydney)
🏢 Safran Group
📍 Sydney