Support protected, consistent, and responsible use of Generative AI across the GroupConduct structured quality assurance reviews of CommBank Companion interactionsContribute to improved customer outcomes through data-led insights and continuous improvementLocation: SydneyDo work that mattersAs a Quality Assurance Analyst within RBS Controls & Customer Outcomes, AI Quality Assurance, you will play a key role in ensuring the protected and responsible use of Generative AI across CommBank.See yourself in our teamThe AI Quality Assurance team provides human-in-the-loop feedback across CommBank Companion interactions, ensuring outputs meet quality, compliance, and customer standards.You'll join a growing and evolving team at the forefront of AI assurance, working closely across RBS Controls & Customer Outcomes.
Over time, you'll gain exposure to Line 1 Risk, Line 2 Risk, Compliance, Product, and Legal, building a strong foundation across risk and control disciplines.Your impactOn any given day you will:Perform QA reviews of user interactions against the quality assurance framework and checklistAssess whether responses are relevant, accurate, appropriate, and aligned with Group policies and regulatory expectationsIdentify, document, and elevate issues, risks,



or exceptions in line with team processesApply strong judgement and attention to detail when evaluating outcomesMeet weekly and monthly QA throughput and quality targetsCommunicate findings clearly to leaders and contribute to stakeholder discussions where requiredProvide insights and feedback to support uplift of controls, guidance, and processesBuild capability in Generative AI, risk, compliance, and customer outcomesActively engage in continuous learning and development opportunitiesWe're interested in hearing from people who haveA strong risk mindset, with the ability to proactively identify and act on risksExperience in Quality Assurance, Risk, or Compliance within retail bankingHigh attention to detail, with the ability to apply structured frameworks and sound judgementStrong analytical thinking and sound judgement to assess outputs and identify issuesClear written and verbal communication skills, with the ability to document and articulate findingsEffective time management skills, with the ability to manage volumes and meet targetsCuriosity and a continuous improvement mindset, particularly in emerging areas such as Generative AIA coaching mindset, with openness to providing constructive feedbackWorking at CommBankAt CommBank, we support flexibility so you can balance how and where work is done with at least half of each month connecting in‐office.
We also offer flexible options including adjusted start/finish times, part‐time arrangements and job‐share opportunities.
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📌 Quality Assurance Analyst (Sydney)
🏢 Commbank
📍 Sydney