Job Title Customer Experience Associate Job Description Summary Job Description SummaryAs a Customer Experience Associate, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of in office workplace services.
With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.Job Description About the role:Meet and greet visitors proactively in a timely mannerManage reception services to ensure a positive customer experienceAnnounce arrival of guests;Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.Accountable for workplace operationsLiaise with cleaning contractors to ensure kitchen areas, meeting rooms, etc. are clean and are being used for the correct purposeComplete daily walkthrough of workspace, reporting any maintenance and cleaning issuesEnsure locker and parking data integrity is maintainedMeeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirementsDevelop operational standards, playbooks, operating manuals,



and processes for all aspects of the workplaceAbout you:Strong reception or hospitality / customer service backgroundProfessional verbal and written communication skillsAbility to multi-taskAble to demonstrate a common sense approach to problem solvingMinimum completion of Higher School CertificateWhy join Cushman & Wakefield?
Being part of a growing global companyCareer development and a promote from within cultureA Supportive and flexible environmentA workplace which promotes diversity and inclusion in everything we do.At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact.
We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients.As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply.
Cushman & Wakefield promotes safety at all times.INCO: "Cushman & Wakefield"About Cushman & WakefieldCushman & Wakefield Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries.
In ****, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other.
Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture.For additional information, visit
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📌 Customer Experience Associate (Adelaide)
🏢 Cushman & Wakefield
📍 Adelaide