Crystal Club Bar - Resident Experience Officer, Elysium FieldsGURNERTM is a visionary luxury lifestyle, wellness and investment brand reshaping how people live, work, and thrive.
With a pipeline of over $14 billion and more than 10,000 apartments in delivery or planning across Australia, GURNERTM has become synonymous with cutting-edge design, aspirational living and market-leading innovation.Our growing platform spans across:Residential and mixed-use development – delivering precinct-defining projects that blend luxury apartments, commercial, hotel, and retailFunds management – through GURNERTM Capital and GQ, we manage institutional and private capital across real estate and structured financeHealth and wellness – through Saint Haven (our members-only wellness clubs) and Saint (a higher-octane wellness brand), we are redefining luxury wellbeing at scaleAt GURNERTM, we don't just develop properties – we are building a lifestyle, wellness and investment platform designed to create generational impact.Poised to transform Melbourne's skyline and the Docklands precinct, this world-first luxury wellness hub will set a new benchmark for the city's waterfront with its innovative fusion of modern health, ancient wisdom and neuroscience.A world by the water, where health and longevity reign supreme, and a community has everything it needs to live the ultimate life.
Elysium Fields is its own realm, a sanctuary powered by incredible architecture and design, rejuvenating nature, world- leading technology, cutting-edge health andAbout the roleAs a part time Resident Experience Officer – Crystal Club at Helios & Yutaka – Elysium Fields, you are the face of LIFE by GURNERTM and play a key role in delivering a world-class residential bar experience.
You will provide warm, polished,



and highly professional service to residents and their guests within the Crystal Club — a premium bar at the heart of the complex — ensuring every interaction reflects the luxury standards of the building — creating a space where residents feel at home, valued, and connected.Key ResponsibilitiesPreparing and serving a curated selection of premium beverages, including cocktails, wines, and spirits, to the highest standardMaintaining thorough product knowledge to confidently guide and make recommendations to residents and their guestsActively contributing to the sense of community within the development by engaging residents in a warm and genuine mannerHandling resident feedback ensuring dissatisfactions are resolved with care & professionalism.Maintaining the Crystal Club to an exceptional standard of cleanliness, presentation, and organizedAdhering to all responsible service of alcohol (RSA) requirements and relevant health and safety guidelinesAuditing stock and requirements for smooth operation of Crystal Club.Receiving payment for food & beverage sold and allocate costs to the right areas.
Finalise end of night billing on POS.Carrying out opening & closing procedures leaving the crystal club tidy and secure.The ideal personTo be successful in this role, the ideal person will have;At least 1-2 years proven experience in high-end hospitality, hotels, luxury residential, or customer-facing environmentsStrong interpersonal and communication skills with a polished and skilled mannerAbility to multitask and remain composed in a premium, fast-paced environmentHighly organised with strong attention to detail & work ethic.Proactive, solution-focused, and team-oriented approachFlexibility to work a rotational roster, including weekendsFirst Aid & CPR Certification – Must be current or willing to obtainAbility to handle sensitive situation with confidentiality and professionalism
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📌 Crystal Club Bar - Resident Experience Officer, Elysium Fields (Melbourne)
🏢 Gurner Group
📍 Melbourne