Wellness & Leisure - Resident Experience Officer, Elysium Fields
GURNERTM is a visionary luxury lifestyle, wellness and investment brand reshaping how people live, work, and thrive.
With a pipeline of over $14 billion and more than 10,000 apartments in delivery or planning across Australia, GURNERTM has become synonymous with cutting-edge design, aspirational living and market-leading innovation.
Our growing platform spans across:
Residential and mixed-use development – delivering precinct-defining projects that blend luxury apartments, commercial, hotel, and retail
Funds management – through GURNERTM Capital and GQ, we manage institutional and private capital across real estate and structured finance
Health and wellness – through Saint Haven (our members-only wellness clubs) and Saint (a higher-octane wellness brand), we are redefining luxury wellbeing at scale
At GURNERTM, we don't just develop properties – we are building a lifestyle, wellness and investment platform designed to create generational impact.
Poised to transform Melbourne's skyline and the Docklands precinct, this world-first luxury wellness hub will set a new benchmark for the city's waterfront with its innovative fusion of modern health, ancient wisdom and neuroscience.
A world by the water, where health and longevity reign supreme, and a community has everything it needs to live the ultimate life.
Elysium Fields is its own realm, a sanctuary powered by incredible architecture and design, rejuvenating nature, world- leading technology, cutting-edge health and
About the role:
As a Resident Experience officer - Wellness & Leisure at Helios & Yutaka – Elysium Fields, you are the face of LIFE by GURNERTM and play a key role in delivering world-class hospitality & resident experience with primary focus on wellness.
You will provide warm, polished, and highly professional service to residents and their guests across the building's premium wellness & leisure facilities,



ensuring every interaction and touchpoint reflects the luxury standards of the development.
From guiding residents through available wellness offerings to ensuring the seamless presentation and operation of the spaces, you will set the standard for exceptional wellness hospitality.
Key Responsibilities include:
Overseeing the daily operations of the building's premium wellness facilities, ensuring all spaces are always presented to an exceptional standard
Monitoring and maintaining all wellness equipment, reporting any maintenance requirements promptly
Ensure all areas including gym, pool, sauna, and relaxation spaces are clean, safe, and impeccably presented throughout each shift
Supporting the opening and closing procedures of all wellness facilities as required
Greeting and welcoming all residents and guests warmly, delivering a personalised and attentive experience on every visit
Ensuring all wellness spaces operate in accordance with relevant health, safety, and hygiene standards at all times
Monitoring pool and spa chemical & temperature levels and report any concerns in line with building protocols
Ability to manage treatment booking & payment systems & operate on designated software
This role will also support Crystal Club operations when required and assist Front office with administrative duties as needed
The ideal person:
To be successful in this role, the ideal person will have;
At least 1-2 years prior experience in high-end hospitality, hotels, spas, luxury residential, or customer-facing environments
An understanding of premium wellness treatments & skincare
Strong interpersonal and communication skills with a polished and professional manner
Ability to multitask and remain composed in a premium, quick-paced environment
Passion for wellness
Proactive, solution-focused, and team-oriented approach
First Aid & CPR Certification – Must be current or willing to obtain
Ability to handle sensitive situation with confidentiality and professionalism
Flexibility to work a rotational roster, including weekends
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📌 Wellness & Leisure - Resident Experience Officer, Elysium Fields (Melbourne)
🏢 Gurner Group
📍 Melbourne