APS3 Participant SupportOfficer HOBAN Recruitment is seeking an organised and customer focused APS3 Participant Support Officer ($*****p/h casual) to join a busy Federal Government team in Mount Gravatt (Australian Citizenship required).
This position suits someone who communicates clearly, approaches sensitive enquiries with empathy and can balance face to face customer service with accurate administrative support.
You will be an important first point of contact for customers and stakeholders, helping resolve enquiries and connecting people with appropriate government or community services.
About the role Working as part of a cooperative service delivery team, you will manage your own priorities and workflow while completing work under regular guidance and monitoring.Your responsibilities will include:Providing professional customer service in person, by telephone, email and SMSResponding to customer and stakeholder enquiriesResolving routine matters and escalating complex enquiries when requiredProviding information and referrals to appropriate government or community servicesSupporting front reception and assisting customers to use online and self service facilitiesManaging a shared email inbox, appointments and telephone enquiriesCoordinating accessible appointments and meeting facilitiesCompleting accurate data entry and follow up activitiesReceiving and recording complaints, feedback and service requestsProviding administrative and operational support to service delivery staffMaintaining accurate records in line with established policies and proceduresAbout you To be successful, you will demonstrate:Previous customer service, administration, reception or contact centre experienceClear,



respectful and empathetic written and verbal communicationConfidence assisting people who may have complex or sensitive circumstancesStrong organisation skills and the ability to manage competing prioritiesAccurate data entry and record keeping skillsThe ability to identify issues and provide practical solutionsConfidence using Microsoft Office and learning new business systemsSound judgement when handling confidential or sensitive informationThe ability to build rapport with customers, colleagues and external stakeholdersA collaborative approach and a commitment to providing accessible, inclusive servicesFlexibility when responding to changing operational priorities and customer needsAustralian Citizenship requiredExperience in government, community services, health, human services, aged care or another customer focused service environment would be highly regarded.
Working environment The position may involve:Working in an open plan and hot desk environmentExtended periods of computer and telephone based workExtended periods sitting at a reception counter or deskOccasional work from home, subject to operational requirementsWorking in an environment where assistance animals may be presentAt HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator ****** visit additional contact details.
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📌 Support Officer (Brisbane)
🏢 HOBAN Recruitment
📍 Brisbane