InterContinental Hayman Great Barrier Reef - Whitsundays QLD
Job Type: Permanent position | Full time position
Job Description
About Us IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries.
As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for
Good.
The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
About the role
The Bell Attendant will greet all guests and collect, deliver and assist with their luggage on arrival and departure.
This role will also provide information to guests about events and activities on the Island and provide transfers as required in a safe and responsible manner.
They will:
Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards Club members, VIP and returning guest by their name
Have a polite and friendly demeanor at all times
To deliver, collect and assist all guest with their luggage
Escort guests to their rooms and provide an in-room orientation
Assist guests with any hotel or tour information they may require during their stay
Greet all guests by their name.
Introduce the guest (by their name) to the next colleague
Provide transfer needs and take responsible action to complete guest requests accurately and efficiently




Ensure all Guest Vehicles are well maintained and presented at all times and regularly cleaned
Assist with room moves
Take pride in your appearance and place as a brand ambassador.
Always be well groomed, with neat uniforms and appropriate footwear following the grooming policy of InterContinental Hayman Excellent Barrier Reef
Always know what events and activities are on the day's schedule
Ensure all vessels are supplied with sufficient catering for arriving and departing guests
Perform all tasks as requested by supervisors
About you
Communication skills and problem-solving skills will turn issues into opportunities
Fluency in the local language - extra language skills would be great, but not essential
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
QUALIFICATION –Responsible Service of Alcohol Certification would be beneficial
Flexibility as night, weekend and holiday shifts are all part of the job
You'll have a current clean driver's license
Ideally you'll have spent at least one year in a similar position
Strength - sometimes you'll need to lift, push and pull big objects and heavy items not exceeding 32kgs.
This can involve bending and kneeling




Able to travel on boats without sea sickness
Intended commencement date for this position would be the 07 December **** or 04 January ****, with the role being located on Hayman Island, Queensland.
Appropriate Australian working rights are required for this role.
The base hourly rate for this position is $***** under the Hayman Island Enterprise Agreement, working a minimum of 38 hours per week across a 7-day roster with shifts spanning from early in the morning until later at night.
World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and
New Zealands most popular retailers.
No previous experience is necessary as training will be provided.
Successful candidates may also have the opportunity to learn and acquire additional skills during their employment.
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📌 Bell Attendant (Queensland)
🏢 InterContinental Hayman Great Barrier Reef
📍 Queensland