St Ives Doctors is looking for a capable Front Desk Team Member to join our general practice team.We are a long-established local practice, caring for families in St Ives since ****, with a loyal patient base, many of whom have been coming to us for years.
We have recently relocated to new, purpose-designed rooms at St Ives Plaza, next door to IGA on Mona Vale Road, and we are now entering an exciting period of growth in a modern, light-filled health hub.We are looking for someone warm, practical and adaptable who can help support the team through this next stage.This role would suit someone who genuinely enjoys working with people.
Someone who understands that medical reception is not just about answering phones, but about helping patients feel welcomed, informed and cared for from the moment they contact the practice.The successful applicant will work closely with our Front Desk Lead, doctors, nurses and administrative team.
There will be support and training, but we are hoping to find someone who brings maturity, initiative and a steady approach to busy days.St Ives Doctors is looking for a capable Front Desk Team Member to join our general practice team.We are a long-established local practice, caring for families in St Ives since ****, with a loyal patient base, many of whom have been coming to us for years.
We have recently relocated to recent, purpose-designed rooms at St Ives Plaza, next door to IGA on Mona Vale Road, and we are now entering an exciting period of growth in a modern, light-filled health hub.We are looking for someone warm, practical and adaptable who can help support the team through this next stage.This role would suit someone who genuinely enjoys working with people.
Someone who understands that medical reception is not just about answering phones, but about helping patients feel welcomed, informed and cared for from the moment they contact the practice.The successful applicant will work closely with our Front Desk Lead, doctors, nurses and administrative team.
There will be support and training, but we are hoping to find someone who brings maturity,



initiative and a steady approach to busy days.The person we are hoping to findWe are not looking for someone who treats reception as just admin.We are looking for someone who understands that the front desk is central to how a medical practice feels and functions.Medical reception is about helping an older patient feel reassured.
It is about noticing when someone is anxious or confused.
It is about keeping the appointment book moving, making sure messages are handled properly, and helping the doctors and nurses get through the day with fewer disruptions.The right person will be organised, reliable and steady, but also kind, patient and thoughtful.They will enjoy being part of a team, take pride in doing things properly, and want to contribute to a practice that is growing carefully and deliberately.About the roleThis is a hands-on medical reception role with a strong focus on patient experience, accurate administration, billing and follow-through.Greeting and checking in patients warmly and professionallyChecking patients out after their appointment, including payments and receiptsManaging incoming phone calls, bookings, rescheduling and patient enquiriesSupporting appointment flow and helping the day run smoothlyCommunicating delays or changes to patients and the teamProcessing payments, Medicare claims and private billing accuratelySupporting recalls, reminders and online booking workflowsMonitoring the shared inbox and actioning patient communicationsScanning, filing and processing correspondenceRegistering and onboarding new patients,



including supporting patients through our move and records transfersKeeping patient details accurate and up to dateHelping keep the front desk and waiting area clean, calm and professionalFollowing opening, closing and daily reception proceduresEscalating patient concerns or operational issues early to the Front Desk LeadWorking closely with doctors, nurses and the wider team to support a smooth patient experienceAbout youWe are looking for someone who has:A warm, professional and calm manner with patientsExperience in medical reception, customer service or administrationGood communication skills in person, on the phone and with colleaguesStrong attention to detailThe ability to stay calm in a busy environmentGood judgement when handling confidential patient informationThe ability to follow procedures and documented workflowsA practical, helpful and team-focused attitudeConfidence using systems, or the ability to learn them quicklyExperience with Best Practice, HotDoc, Tyro, Medicare billing or Microsoft 365 will be highly regarded.Previous general practice experience is desirable, but not essential for the right person.Why join usEstablished local general practice, caring for St Ives families since ****, with a loyal patient baseNewly relocated to modern, purpose-designed rooms at St Ives Plaza, next door to IGAOpportunity to join during an important growth phaseSupport from an experienced Front Desk Lead and practice teamFriendly and professional working environmentParking availableGreat team cultureOpportunity to learn, grow and evolve with the roleMeaningful patient-facing role in a community medical practiceThe detailsPosition: Front Desk Team MemberLocation: St Ives NSW ****Employment type: Casual employment contractHours: Half-day shifts, approximately 8am to 1pm or 1pm to 6pm.Rate: Paid in accordance with the Health Professionals and Support Services Award **** (MA******), depending on the candidate's age, experience and employment type.
Junior rates apply by age where applicable.
Applicants of all ages and experience levels are welcome.Parking: AvailableStart date: To be discussed with the successful applicant
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