Pre-Delivery & Warranty Coordinator – Part Time
Vertu Equipment Victoria Pty Limited – Dandenong VIC
Pre-Delivery & Warranty Coordinator – Part Time
Vertu Equipment Victoria Pty LtdDandenong South, Melbourne VICPart Time | ***** hours per week
Join a growing heavy equipment business in a key coordination role
Vertu Equipment is seeking an organised and proactive Pre-Delivery & Warranty Coordinator to join our Service team in Dandenong South.
This is a newly created, part-time position with responsibility for coordinating machine pre-delivery activities and managing warranty administration across our SANY equipment range.
Working closely with Sales, Service, Parts, suppliers and SANY, you will help ensure machines are prepared and delivered on time while making sure warranty claims are properly documented, submitted, followed up and recovered.
Flexible part-time working arrangements can be discussed for the right candidate.
About Vertu Equipment
Vertu Equipment distributes SANY construction equipment across Australia, New Zealand and the Pacific.
SANY is one of the world's largest construction equipment manufacturers, and our product range continues to grow across:
Excavators
Loaders
We have recently opened a second Victorian site in Lara and are continuing to expand our Service and Parts teams.
Aftersales is a key part of Vertu Equipment's growth strategy, and the Pre-Delivery & Warranty Coordinator will play an important role in supporting our customers, improving delivery outcomes and ensuring warranty claims are managed efficiently across the business.
About the role
You will coordinate machines from order through to customer handover,



including tracking incoming equipment, organising freight, arranging attachments and fit-out requirements, monitoring pre-delivery progress and preparing handover documentation.
You will also take ownership of warranty administration across the business, ensuring claims are supported by the correct evidence, submitted within required timeframes and followed through to payment.
The role is based at our Dandenong South facility and also provides support to our Lara site.
Key responsibilities
Coordinating pre-delivery activities for new machines sold
Opening and maintaining pre-delivery job cards
Tracking machines from SANY through shipping, port clearance and arrival
Coordinating inbound and outbound freight and transport
Inspecting incoming machines and reporting transport damage
Raising purchase orders for attachments and fit-out items
Following up suppliers and monitoring lead times
Coordinating pre-delivery inspections and fit-out with the Service team
Keeping Sales updated on machine progress and delivery dates
Checking pre-delivery documentation, photos, machine hours and sign-off prior to release
About you
At least 2 years' experience in warranty administration, ideally within a heavy equipment, truck, agricultural, automotive or similar dealership environment




Experience preparing and submitting OEM warranty claims
Experience raising purchase orders and dealing with suppliers and freight providers
Good organisational skills and robust attention to detail
The ability to manage multiple machines, suppliers, claims and deadlines at the same time
A practical understanding of machinery and the ability to interpret technician reports
Good communication and follow-up skills
Confidence using Microsoft Excel, Outlook and dealer or ERP systems
Highly regarded
Experience in any of the following would be advantageous:
SANY or another major equipment manufacturer
Import freight, shipping documentation or port clearance
Heavy construction equipment
Crushing and screening equipment
Asphalt or road construction machinery
Trucks or electric vehicles
Diesel or heavy plant mechanical environments
What we're looking for
Organised and thorough – able to track multiple machines and claims without losing detail.
Persistent – comfortable following up suppliers, freight providers and manufacturers until matters are resolved.
Commercially aware – understands the importance of both on-time delivery and recovering legitimate warranty costs.
A clear communicator – keeps Sales, Service and Parts informed and raises potential delays early.
Reliable and accurate – maintains records that can stand up to manufacturer and internal review.
Hours
This is a part-time position of approximately ***** hours per week.
We are open to discussing flexible working hours and days for the right candidate.
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📌 Pre-Delivery & Warranty Coordinator – Part Time (Victoria)
🏢 Vertu Equipment Victoria Pty
📍 Victoria