ABOUT US

Founded in 2004, MEGA Education offers English language, vocational and junior programs at our campus at 225 Clarence Street, Sydney. Our sister provider, Higher Education Institute (HEI), is a TEQSA-registered Institute of Higher Education offering business courses up to the MBA.

THE ROLE

Reporting to the Director of Global Partnership and Admissions, you will handle admissions for MEGA and HEI, from enquiry to commencement: VET certificates and diplomas, English courses, high school and primary school programs for students under 18, and higher education. Every offer and Confirmation of Enrolment (CoE) must be accurate and on time.

WHAT YOU WILL DO

Admissions and offers

- Assess applications from agents and direct applicants: academic, English and identity documents, credit transfer and RPL, escalating complex cases

- Issue Letters of Offer and written agreements, process acceptances, and track fee payments, receipts and refunds with Finance

- Issue and maintain CoEs in PRISMS once fees, refund terms and OSHC are checked

- For students under 18 in our high school and primary school programs (HSP and PSP), arrange homestay and welfare, and issue CAAW letters

- Check every file against the Genuine Student requirement, escalate weak or altered documents, and track visa outcomes by agent and country

Reporting and systems

- Produce admissions reports and insights, including the weekly figures and starter lists, and flag any discrepancies

- Report CoE variations in PRISMS on time, including deferrals, suspensions, cancellations and course changes

- Run PRISMS exports and returns, such as the agent commission data collection

- Keep PRISMS, Meshed (HEI) and aXcelerate (MEGA) accurate, fix any mismatch between them, and keep process documents current

- Set up and update agency records in Meshed and aXcelerate, including agent numbers, agreement dates and portal access

Agents and students





- Guide agents on entry requirements, fees, intakes and application status, and onboard recent agents

- Confirm an agent's agreement is current before accepting applications, and confirm enrolment and payment before commission is approved

- Answer student enquiries by email, phone and in person, and support orientation and open days

Compliance and workflow

- Manage the MEGA and HEI admissions inboxes and workflow, and report backlogs and risks

- Keep student files ready for audit, provide admissions evidence for TEQSA and ASQA, and help review admissions policies

- Handle admissions complaints and appeals, give written reasons and appeal rights for refusals, and refer welfare concerns

ABOUT YOU

- At least three years in admissions with an Australian CRICOS-registered provider

- Sound knowledge of VET certificates and diplomas, ELICOS and higher education, and of homestay, welfare and CAAW arrangements for students under 18

- Hands-on PRISMS experience, including CoEs, variations, reporting and data exports

- Advanced use of Meshed or aXcelerate, ideally both

- Working knowledge of the ESOS Act 2000, the National Code 2018 and the Genuine Student requirement

- Accurate and organised, with strong reporting skills, clear written English and the ability to meet deadlines in peak intake periods

WHAT WE OFFER

- $80,000 to $85,000 + 12% super, based on experience

- A continuing, full-time position, Monday to Friday, on campus in the Sydney CBD between Wynyard and Town Hall stations

- Side-by-side training, a friendly multicultural team and a global network of education agents

- Opportunities for professional growth and development

HOW TO APPLY

Apply through SEEK with your resume and a one-page cover letter about your admissions and PRISMS experience. You need full working rights in Australia and a NSW Working with Children Check, or the ability to obtain one. We review applications as they arrive.

📌 Admissions Officer (Sydney)
🏢 Macquarie Education Group Australia (MEGA)
📍 Sydney