Technical Service Engineer – HVAC
Location: Regents Park, NSW
Salary: $110,000 + super
Employment Type: Permanent, Full-Time

About the Company:
An established supplier of premium residential and commercial air conditioning systems and air-to-water heat pumps is looking for a Technical Service Engineer to join its service team in NSW.

The business supports a broad network of service agents, contractors, business partners and customers across Australia and New Zealand, offering a range of HVAC solutions for residential and commercial applications.

About the Role:
Reporting to the Regional Service Manager, you will provide technical support across a range of air conditioning products, assisting service agents and customers with fault diagnosis, commissioning, warranty issues and system performance.

This role would suit an experienced HVAC professional who enjoys technical problem-solving, investigating complex faults and sharing their knowledge with others. The position combines remote technical support with site visits, commissioning and training.

Key Responsibilities

- Provide technical support for residential and commercial air conditioning systems.

- Diagnose complex HVAC faults, identify recurring product issues and recommend effective solutions.

- Assist service agents and contractors with technical enquiries, fault finding and spare parts identification.

- Carry out and oversee commissioning of VRF systems, ensuring installations meet required specifications and performance standards.

- Conduct site visits to investigate technical issues, complete field testing and report on findings.

- Provide technical assistance with warranty claims and support the resolution of escalated issues.

- Deliver technical training to service agents and contractors on fault-finding techniques, system installation and commissioning.





- Review commissioning documentation and system reports, ensuring accurate technical records are maintained.

- Support internal service and sales teams with technical advice and product information.

- Prepare technical reports and provide recommendations on equipment performance and recurring faults.

- Demonstrate control system operation to customers, installers and service contractors.

About You:
To be successful in this role, you will have a strong technical background in HVAC and the ability to diagnose and resolve complex system issues.

Ideally, you will have:

- Certificate III in Air Conditioning and Refrigeration, or an equivalent qualification.

- Extensive experience within the HVAC industry, ideally in a technical support, service engineering or senior technician position.

- Strong fault-finding and diagnostic skills across air conditioning systems.

- Experience with VRF systems and commissioning.

- The ability to interpret technical information, investigate equipment failures and identify practical solutions.

- Strong communication skills and the confidence to provide technical guidance to technicians, contractors and customers.

- Good analytical, organisational and time management skills.

- The ability to manage competing priorities and handle escalated technical issues professionally.

Essential Requirements
- Unrestricted driver's licence.

- Current ARCtick refrigerant handling licence (RAC01).

- Valid passport, as occasional international travel may be required.

What's on Offer
- $110,000 + superannuation.

- Exposure to complex commercial and residential air conditioning systems.

- A varied role combining technical support, commissioning, troubleshooting and training.

- Opportunities to work with service agents, contractors and internal technical teams.

- A combination of office-based and in office work.

- Company vehicle, mobile phone and laptop provided.

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📌 Technical Service Engineer (Regents Park)
🏢 Core Talent
📍 Regents Park