Cloud 9 Window Cleaning is one of Sydney's fastest-growing home services companies, with thousands of homes on recurring cleaning plans. We're hiring a Retention Sales Closer to own our saves, win-backs and reactivations and turn more of our customers into customers for life.
Warm leads only. No cold calling. Every person you speak to already knows us.
WHAT YOU'LL DO
- Call customers who want to cancel - same day - and save them
- Win back past customers and get them back on a plan
- Call every one-time customer and old lead and convert them onto a recurring plan
- Log every call and outcome in our CRM
- Own your weekly numbers: saves, win-backs, conversions and revenue kept
WHO YOU ARE
You're a closer first. If you've worked a save desk or retention team (telco, energy, gyms, subscriptions),
even better - but we'll take a top seller who's never done retention over a retention person who can't sell.
- Proven phone sales track record - with numbers to back it up
- You love objections and you hate losing
- A "no" just means "not yet"
- Confident, warm and quick on the phone
- Organised and honest with your numbers
WHAT YOU GET
- Base + uncapped commission
- Hours: Mon-Fri
- Office location - Surry Hills
- Full training on our scripts and offers
- Explicit targets, weekly leaderboard and real recognition
- Room to grow as we scale - we're going big
OUR VALUES
- Unwavering positive attitude
- 120% work ethic
- Prepared to win
- Extreme ownership
- Always be a student
Check us out on Instagram while you wait: @cloud9windowcleaningau