PIPEDRIVE CRM & QUALITY SYSTEMS ADMINISTRATOR

Ingleburn NSW | Casual with View to Permanent | Immediate Start

About Us

AAA Trailers Pty Ltd is a growing Australian manufacturer and supplier of heavy vehicle trailers, operating nationally alongside our Ozstar Caravans business.

We are seeking an experienced, highly organised and systems-focused Administrator with strong hands-on experience in Pipedrive CRM, business process writing, Quality Management Systems (QMS) and ISO 9001.

This is an opportunity to work directly with senior management to improve business systems, streamline operations and develop standardised procedures across our national branches.

Key Responsibilities

Pipedrive CRM: Set up, configure and manage sales pipelines, workflows, automations, reporting and integrations.

QMS & ISO 9001: Assist with developing, implementing and maintaining quality management systems aligned with ISO 9001 standards.

Process Documentation: Write and maintain Standard Operating Procedures (SOPs), work instructions, process maps, checklists and company policies.

Systems Improvement: Identify opportunities to streamline workflows, improve efficiency and standardise business processes.

Document Control: Maintain compliance registers, controlled documents and quality records.





General Administration: Assist with sales orders, invoicing, Xero, customer enquiries, inventory and general office administration.

Proven experience setting up, configuring and administering Pipedrive CRM - ESSENTIAL.

Robust experience writing SOPs, business processes and operational procedures.

Practical knowledge of QMS and ISO 9001:2015 requirements.

Advanced Microsoft Office skills, particularly Word and Excel.

Excellent written communication and attention to detail.

Ability to work independently, prioritise tasks and meet deadlines.

Minimum 2 years' relevant administration or systems experience.

Current driver's licence and reliable transport.

Highly Desirable:

Experience implementing or auditing ISO 9001 Quality Management Systems.

Experience in manufacturing, automotive, engineering or transport industries.

Xero experience and knowledge of process mapping or workflow automation.

Location: Ingleburn NSW

Employment: Casual, with a view to permanent employment

Days: Monday to Friday - 5 days per week

Remuneration: Competitive hourly rate based on experience and capabilities, including applicable casual loading.

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