There are physical elements of the job that require the person to be on-site

Opportunity Type

Part-Time

Opportunity Status

Ongoing;Non-Ongoing

Opportunity Employment Type

Specified Term

Opportunity Employment Type Details

2 years, potential for permanency in the future

Learn how a merit list or pool may be used

Applicants suitable for the role but not offered the position for the current vacancy, may be placed in a merit list or pool. If the applicant agrees, the results may be shared with other Australian Public Service (APS) agencies for filling similar roles. Applicants may be offered a future role, without the need to reapply. A merit list or pool may be used for up to 18 months.

This merit list or pool may be used to fill other vacancies anywhere in Australia.

For more information about Merit Lists or Merit Pools please go to APSC's website - The APS Merit Principle

Australian Radiation Protection and Nuclear Safety Agency

Customer Service Officer

The Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) is the Australian Government's primary authority on radiation protection and nuclear safety. Our purpose is to protect the Australian people and the environment from the harmful effects of radiation, through understanding risks, best practice regulation, research, policy, services, partnerships and engaging with the community.

The Radiation Protection Services (RPS) Section is responsible for the provision of a suite of laboratory services which protect workers and the public from the harmful effects of radiation. This includes the monitoring and reporting of ionising radiation doses, the radiofrequency calibration of instruments and the testing and endorsement of a range of ultraviolet protective fabrics, films and glasses. The Section maintains accreditation to ensure delivery of high quality and traceable scientific services to the Australian community.

Why work for us?

- Opportunities to engage with national and international stakeholders
- Inclusive and diverse workplace
- Competitive salaries with 15.4% superannuation
- Generous leave conditions
- Modern amenities and free parking at both our Yallambie and Miranda sites.

The key duties of the position include:

Under general guidance and direction, you will be responsible for dispatching ARPANSA's Personal Radiation Monitoring Service (PRMS) monitors to customers and ensuring that these are returned in a timely manner. You will provide high level customer service via telephone and email to existing clients and promote the agency's PRMS service to potential clients. You will also undertake responsibility of the stock levels for inventory used within the PRMS area and provide support to other Administrative Support functions as required.

This is a part-time position (0.4FTE).

Key accountabilities

- Provide exceptional customer service to ARPANSA's PRMS clients




- Respond to all client issues raised or escalates as required where issues are of a sensitive or responsible nature
- Oversee the efficient and timely distribution of PRMS monitors and their timely return at the conclusion of the monitoring period
- Identify and implement improvements to work practices and interactions with clients.

Our ideal candidate will possess strong communication and interpersonal skills, with an ability to build productive relationships with clients, service providers, and contractors.

You will have a demonstrated ability to work cohesively within a busy team environment, showing initiative, tact, and independent judgment.

You will need up-to-date knowledge and experience with Microsoft Office programs, including Outlook and Word, have an aptitude for learning new skills, and can demonstrate your ability to adapt to new software systems and workflow processes.We require exceptional attention to detail with efficient and accurate data entry skills.

You must hold Australian citizenship and be prepared to travel interstate from time to time as required.ARPANSA requires all new employees to obtain and maintain a national security clearance as a condition of engagement. You must also meet required pre-employment checks as necessary.

Selection criteria

The selection criteria for this role are:

- Demonstrated high-level client service skills and ability to build productive relationships with clients
- Demonstrated capacity to work in an organised and systematic manner, set priorities and meet deadlines
- Experience working as part of a diverse team to achieve a common goal.
- Demonstrated initiative and a positive attitude towards Agency change management initiatives
- Proven proficiency and experience with Microsoft Office programs and laboratory or customer management software.

Employment with ARPANSA is subject to:

- conditions prescribed within the Public Service Act 1999
- agency and role specific pre-employment security checks that may include, but are not limited to:
- entitlement to work in Australian
- national criminal history
- international criminal history
- skilled memberships
- qualifications
- sanctions
- anti-money laundering & counter-terrorism financing
- ASIC banned & disqualified persons
- ASIC credit registered persons
- bankruptcy & national personal insolvency
- directorship
- global media check

- former Australian Government employer information sharing
- Protective Security Policy Framework (PSPF)



security clearance eligibility requirements
- evidence of citizenship status required
- evidence of qualifications required of the roleinternal security assessment
- security clearance vetting
- the CEO of ARPANSA, or their Delegate, approving a Notice of Engagement.

The Australian Government Security Vetting Agency (AGSVA) website provides detailed information about the requirements for obtaining a security clearance at the required level, the documentary evidence you will be required to provide, the forms that need to be completed, and the relevant timeframes. Please ensure that you are able to provide the required evidence if you apply for the position. Failure or refusal to complete the required forms, or to comply with reasonable requests from AGSVA, will result in ARPANSA withdrawing your security clearance application, and your employment with the agency not progressing.

ARPANSA is responsible for assessing how information relates to the agency's security risks, as well as a person's suitability for employment by the agency. ARPANSA will use the information you provide to undertake relevant checks in order to identify any factors or circumstances that pose a security risk to the agency and assess whether you are suitable to have access to the agencies non-public assets. You will be notified if you are assessed as unsuitable for employment by the agency.

Notes

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme applicants who choose to apply under the scheme will be invited to participate in further assessment activities for the vacancy, where they meet the minimum requirements for the position. ARPANSA will provide reasonable adjustments or flexibilities in the recruitment process as requested. For more information visit:

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: . This initiative/program is only applicable where the successful applicant will be employed under the Public Service Act 1999. Similar conditions may apply when employed under other Acts. For clarification please contact the advertising agency.

Getting to know the Australian Radiation Protection and Nuclear Safety Agency

The Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) is the Australian Government's primary authority on radiation protection and nuclear safety. Our purpose is to protect the Australian people and the environment from the harmful effects of radiation, through understanding risks, best practice regulation, research, policy, services, partnerships and engaging with the community.

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📌 Customer Service Officer (Australia)
🏢 Apsjobs
📍 Australia