100 Miller St, Preston VIC 3072, Australia

Casual

Casual Retail Customer Service & Freight Co-ordinator

About the Role

Pack & Send Preston is looking for a versatile and motivated Retail Customer Service & Freight Co-ordinator to join our dynamic team in Preston, VIC. This role is ideal for a proactive individual who can balance high-quality customer service with the technical aspects of freight logistics. You will be responsible for managing the end-to-end shipping process, from initial sales inquiries to skilled packaging and consignment tracking.

About the Company

Pack & Send is Australia's leading parcel courier and freight delivery reseller. At Pack & Send Preston, we embrace a "No Limits" culture, focusing on innovation and exceptional service delivery. We provide a supportive environment with comprehensive e-learning programs to help you succeed and grow within the business.

Key Responsibilities

- Accurately weighing, measuring, and consigning packages to ensure correct pricing and safe transport.
- Utilising professional packaging techniques to secure consignments and minimise potential warranty claims.
- Handling over-the-counter sales, telephone inquiries, and online estimate requests with a focus on customer satisfaction.




- Tracking and tracing consignments and providing timely delivery confirmations to clients.
- Managing administrative tasks and maintaining store equipment to ensure smooth daily operations.
- Building and maintaining strong professional relationships with suppliers and delivery drivers.

Requirements

- Minimum of 3 years of demonstrated experience in a retail or customer service environment.
- Completion of Secondary School or a Cert IV in Retail/Business (or equivalent).
- Intermediate computer literacy, including proficiency in Microsoft Office applications.
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to prioritise tasks in a fast-paced setting.
- A self-motivated, energetic, and punctual approach to work.
- Ability to reliably commute to Preston, VIC 3072.
- Work Type: Full-time.
- Shifts: Morning and afternoon shifts, Monday to Friday, with on-call availability as required.
- Training: Access to e-learning courses and professional development webinars.
- Location: In‑person at our Preston retail service centre.

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📌 Casual Retail Customer Service (Melbourne)
🏢 Pack and Send
📍 Melbourne