Global Customer Support Team Lead — Incidents & Experience (Brisbane)

Global Customer Support Team Lead — Incidents & Experience (Brisbane)

01 Nov
|
Publicis Groupe
|
Brisbane

01 Nov

Publicis Groupe

Brisbane

Epsilon, a Global Customer Support leader within Publicis Groupe, is seeking a Team Lead to oversee day-to-day operations, incident management, and service delivery for a globally distributed team based in Brisbane. You will drive continuous improvement and ensure SLAs are achieved while delivering a high-quality support experience.

The role requires solid leadership, ITIL understanding, incident management, and stakeholder collaboration across Platform Operations, Engineering and Product teams.

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📌 Global Customer Support Team Lead — Incidents & Experience (Brisbane)
🏢 Publicis Groupe
📍 Brisbane

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