Senior Scams Dispute Resolution Specialist (Melbourne)

Senior Scams Dispute Resolution Specialist (Melbourne)

01 Nov
|
AFCA
|
Melbourne

01 Nov

AFCA

Melbourne

AFCA, Australia's financial ombudsman, seeks a Senior Dispute Resolution Specialist to lead complex scam complaint investigations and resolutions. You will apply trauma‑informed, human‑centred approaches, mentor colleagues, and manage multi‑party disputes with explicit, fair outcomes.

You will negotiate, prepare decision‑ready briefs, and maintain rigorous case management across sensitive information, contributing to AFCA’s standards and public trust.

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📌 Senior Scams Dispute Resolution Specialist (Melbourne)
🏢 AFCA
📍 Melbourne

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