01 Nov
|
Epsilon
|
Brisbane
Epsilon, a Publicis Groupe company, is seeking a Team Lead, Global Customer Support in Brisbane to guide day-to-day operations and ensure exceptional support delivery. You will lead a globally distributed team and drive incident management, problem resolution, and knowledge management to improve service quality.
The role focuses on leadership, coaching and customer advocacy as part of a SaaS workplace, with a strong emphasis on SLAs, performance metrics and continual service improvement.
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📌 Global Customer Support Team Lead — Remote & Growth (Brisbane)
🏢 Epsilon
📍 Brisbane