Greater Western Water in Melbourne seeks a Customer Experience Optimisation and Performance Manager to lead a prioritised portfolio of improvements across customer operations. The role collaborates with internal teams and external partners to turn strategic priorities into tangible workforce, process and service gains.
You will own opportunities from validation through to delivery, tracking advantages and ensuring sustained outcomes with Finance and operations teams.
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📌 Hybrid CX Optimisation & Performance Lead (Melbourne)
🏢 Greater Western Water
📍 Melbourne
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