Service Lead | Iona Youth Shelter | Townsville Employment Term: Permanent Part-time (4 days per week) Location: Townsville Remuneration: $58.37 per hour + Super + NFP Salary Packaging

Make a meaningful difference with UnitingCare At UnitingCare, we believe in the power of small moments to create lasting impact. Every day, our people support individuals, families and communities through some of life's most challenging circumstances, helping them build safety, resilience and hope for the future. We're looking for a passionate and experienced leader to join our Family and Disability Services team as a Service Lead. Based in Townsville, this role oversees a specialist homelessness service supporting young women who are experiencing, or at risk of, homelessness. This is an opportunity to lead a dedicated team, influence positive outcomes, and make a genuine difference in the lives of vulnerable young people within our community.

Your part in our UnitingCare Team As Service Lead, you will coordinate the day-to-day operations of the service while providing leadership, guidance and practice supervision to a committed team of professionals. You will ensure high-quality, client-centred service delivery, foster a positive team culture, and contribute to achieving sustainable outcomes for the young women we support.

In this role you will:

- Lead, mentor and support employees through effective supervision and professional guidance.
- Coordinate the daily operations of the Supported Accommodation Youth service.
- Ensure services are delivered in line with best practice, quality standards and organisational policies.
- Promote a culture of safety, continuous improvement and person-centred practice.
- Build and maintain collaborative relationships with internal and external stakeholders.
- Manage service operations within budget parameters and contribute to planning and reporting activities.
- Support positive outcomes for young women experiencing homelessness through effective program leadership.

Due to the inherent requirements of this program's service delivery, we require female representation in this role. As such, we are currently seeking a Female Service Lead. Being female is a genuine occupational requirement under Section 31 of the Anti-Discrimination Act 1991 (Qld).

What makes a difference for us?

- Tertiary qualifications in Social Work, Psychology, Human Services, Social Science or a related discipline; or lesser formal qualifications supported by extensive relevant leadership experience.
- Demonstrated experience leading teams and achieving service performance outcomes.
- Experience providing staff supervision,



coaching and professional development.
- Knowledge of relevant legislation, quality standards, risk management and service delivery frameworks.
- Strong stakeholder engagement and partnership-building skills.
- Experience working within homelessness, youth, community, family or related support services.
- Current Driver Licence.
- Current Blue Card, or the ability to obtain one.

What makes a difference for you?

- Flexible work arrangements to support work-life balance
- NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
- To learn more about this benefit watch the video via the following link: Salary Packaging Explained
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
- Career development opportunities to challenge yourself, grow and make a meaningful difference
- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

- provide welcoming, protected and nurturing services for children
- implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur




- abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

UnitingCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities. We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy.

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📌 Service Lead (Townsville)
🏢 Family and Disability Services
📍 Townsville