Administration Assistant

Burwood NSW Department of Communities and Justice

Location – Burwood – 50% Hybrid

Employment type – Temporary up to 30 September 2027 - Full time

Salary – Clerk Grade 1/2 $78,000.00 - $84,799.00 plus employer’s contribution to superannuation and annual leave loading

About Us

The Housing Appeals Committee (HAC) provides an independent appeals mechanism for social housing clients in NSW. The HAC Secretariat is a business unit of Homes NSW and provides administrative and customer support services to enable the delivery of timely and responsive independent appeal services.

Your role

The Administrative Assistant supports a client-focused team delivering appeals services to social housing residents, collaborating with clients, staff, and providers to ensure a culturally responsive service.

With a high level of attention to details and strong administrative and customer service skills, you’re confident using computer-based technology and managing tasks like records maintenance, meeting coordination, minute taking and financial processes.

What you’ll do

- Provide administrative services including filing, mail receipt and sorting, maintenance of registers, routine purchasing, meeting and event support, photocopying, and creating and compiling documents to support the effective operation of the team/unit
- Collect and compile information to support the development of documentation and reports
- Respond to enquiries and routine requests for information, escalating enquiries as necessary, to ensure the provision of accurate information
- Update records and databases,



complying with records management processes, to ensure information is accurate, stored correctly and accessible

What we’re looking for

- You’re known for providing excellent customer service, your strong communication skills (both written and verbal), and you understand the importance of discretion and confidentiality
- You thrive under pressure and meet tight timeframes. You’re flexible and organised, with outstanding attention to detail and accuracy
- You’re a highly motivated team player, working collaboratively and independently as required, but always with a ‘can-do’ attitude.
- Experience in a similar role managing multiple priorities throughout your day

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities




- Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close Sunday, 15 November 2026 at 11:59pm AEST.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Targeted Questions

- Targeted Question 1 – As the Administration Assistant you will be required to ensure excellent customer service, support staff and external stakeholders and manage a demanding workload. Please provide an example of when you have demonstrated these skills. What were your responsibilities, what process did you put in place and the outcome? (Maximum 300 words)
- Targeted Question 2 – Describe a time where you have competing deadlines? What did you do to manage these deadlines and what was the outcome? (Maximum 300 words)

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