Australian Financial Complaints Authority in Sydney is seeking an Assessment Specialist to perform the initial assessment of scam complaints under the Scams Prevention Framework. You will identify what happened, which entities are involved and whether the complaint falls within jurisdiction, then assess urgency and assign to the right team.
You will triage issues, balance urgency and harm, own each case, pursue early resolution where appropriate, and help identify systemic gaps to inform
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📌 Scam Complaints Assessment Specialist (Sydney)
🏢 Australian Financial Complaints Authority
📍 Sydney
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