Details: Transport Canberra is seeking to fill the role of Supported School Transport Coordinator on a full-time permanent basis. We are looking for people who are passionate about coordinating and administering safe, reliable and customer-focused transport services for eligible students with disability attending ACT public schools. As the Supported School Transport Coordinator, you will provide high-quality administrative, operational and customer service support to the Supported School Transport (SST) program. You will ensure transport applications, travel arrangements, service records, reporting and enquiries are managed accurately and effectively in accordance with legislative, policy and operational requirements.

About the Role

Working within the Flexible Transport Office, you will:

- Manage and respond to telephone, email and other enquiries, feedback and complaints relating to Supported School Transport, providing timely, professional and customer-focused responses.
- Provide quality administrative support to the Supported School Transport program, including management of shared inboxes, invoicing, databases, records, correspondence and reporting.
- Provide high-quality customer service in a busy and time-sensitive operational environment, exercising discretion when handling sensitive information.
- Assist with administrative and operational activities across the broader Flexible Transport Office team,



including driving duties where required.

About You

You are someone who:

- Is committed to supporting students with disability and has an understanding of the NDIS.
- Has excellent customer service and communication skills.
- Builds robust relationships and works effectively with a diverse range of stakeholders.
- Is organised, proactive and able to manage competing priorities.
- Enjoys working both independently and as part of a team.

Eligibility/Other requirements:

The successful applicant will hold, or be willing to obtain:

- Medium Rigid (MR) Driver Licence or above
- Public Vehicle Driver Authority

Note: This is a full-time permanent position available immediately.

An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

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📌 Supported School Transport Coordinator | Full-time Permanent (Canberra)
🏢 Act Government
📍 Canberra