AFCA is building a current Australian Scams Ombudsman team and seeks an Assessment Specialist to join from January 2027. You will conduct the first assessment of scam complaints, determine jurisdiction under the Scams Prevention Framework, and triage cases for the right team with a clear handover.
In this role you will provide a compassionate, trauma-informed experience, weigh urgency and harm, and help uncover systemic issues to improve protections for consumers and small businesses within AFCA's
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📌 Scams Prevention: Assessment Specialist (Sydney)
🏢 AFCA
📍 Sydney
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