Petcover, a global leader in pet insurance with offices across Australia, seeks a Contact Centre Team Leader to guide a Sales & Customer Service team, coaching for skills, targets and outstanding experiences. You will monitor KPIs, deliver regular coaching, manage workflows, assign tasks, and help new starters through onboarding and development, balancing sales with exceptional customer service.
If you excel at performance coaching, data analysis and inspiring teams under pressure, this role
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📌 Contact Centre Team Lead - Sales & Service Coach (Melbourne)
🏢 Petcover
📍 Melbourne
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