Australian Financial Complaints Authority in Sydney is seeking a Dispute Resolution Specialist to investigate and resolve scam complaints under the Scams Prevention Framework. You will reconstruct the scam and transactions, assess conduct against obligations, and reach fair outcomes through negotiation, conciliation or a preliminary assessment.
You will manage a caseload, keep consumers informed with plain language updates, and escalate when specialist input is required.
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📌 Hybrid Dispute Resolution Specialist (Scams) (Sydney)
🏢 Australian Financial Complaints Authority
📍 Sydney
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