Role purpose

Bring your facilities and building operations experience to Emporium Melbourne and take the next step in your operations career. You’ll help keep a complex retail asset secure, compliant, well-presented and running smoothly while supporting contractors, retailers and key stakeholders.

What you’ll be doing

Support the day-to-day management of building services and contractors across cleaning, waste, HVAC, vertical transport, fire and maintenance. Help maintain high standards of presentation, safety, compliance and emergency preparedness across the centre. Coordinate maintenance activity, contractor KPIs, documentation, permits and operational records. Support capital projects, budgets and expenditure planning, with a focus on delivering work on time and within budget. Build effective relationships with retailers, contractors, emergency services, local council and internal teams.

The impact you’ll have

Help create a safe, welcoming and well-maintained environment for retailers, customers, contractors and centre teams. Support annual essential safety measures obligations, fire testing and emergency management procedures. Help identify and manage operational and H&S; risks, including supporting risk treatment plans and audit documentation. Contribute to energy conservation, sustainability initiatives and improved building efficiency. Help ensure contractors deliver against agreed standards while achieving value from operational expenditure.

About you

You’re a developing operations professional with hands‑on facilities experience, sound technical knowledge and the confidence to coordinate contractors, stakeholders and competing priorities in a complex environment. Experience in operations across retail or mixed‑use assets, including exposure to budget management. Experience managing complex building services and planned and reactive maintenance.



Knowledge of contractor management, permits, compliance, risk registers and H&S; requirements. Experience supporting projects through to delivery on time and within budget. An understanding of emergency management, warden responsibilities, essential safety measures and building sustainability. This is a full‑time permanent role based at Emporium Melbourne in Melbourne CBD. The operational roster includes working approximately 1 in every 6 weekends and 1 in every 6 late‑trade shifts.

PERSONAL ATTRIBUTES (who you are)

You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:

- Respect: We listen to and acknowledge each other's views
We have difficult conversations with care
- Integrity: We back our words with the right actions
We do the right thing, no matter the situation
- Customer Focus: We nurture a genuine connection with our customers
We consider customer needs when making decisions
- Collaboration: We invite the right people to the table
We balance consensus with decisive actions
- Excellence: We always strive to improve
We share our challenges and celebrate the wins

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.



At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team.

Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Email: Phone: +61 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights.

At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.

We exist to shape meaningful places where communities connect Together we want to prosper with our people and communities by creating Australia’s most compelling portfolio of retail‑led destinations.

Our values and behaviours set the expectations we have of each other and how we work together They are simple and easy to connect with, and living these values will help us nurture the culture we would love to have at Vicinity.

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📌 Assistant Operations Manager - Emporium (Melbourne)
🏢 Vicinity Centres PMACN 101 504 045 as trustee of Vicinity Property Management Trust
📍 Melbourne