ITSM Consultant | ITIL & Service Management

Support the evaluation, implementation and transition of IT Service Management (ITSM) solutions within a complex Australian Government ICT setting. Apply your ITIL expertise, systems administration knowledge and service management capabilities to improve operational readiness, optimise service delivery and support critical ICT capabilities.

Location: ACT
Contract Duration: ASAP commencement to 30 June 2027
Security Clearance Requirement: Current NV2 clearance
Closing Date: 10:00am, 3 November 2026

Essential Tasks

- Analyse ITSM requirements, document business and technical needs, and recommend solutions across the full product suite.
- Support ITSM implementation, vendor-managed services, system configuration, data migration and service transition activities.
- Develop workflows, automation scripts and service catalogue offerings across incident, problem, change and request management.




- Coordinate technical stakeholders, maintain ITIL alignment and drive continual service improvement, including CMDB and knowledge management.

Key Criteria

- Strong understanding of IT Service Management (ITSM) frameworks, ITIL practices and service management processes.
- Experience supporting ITSM system evaluation, implementation, configuration and operational transition.
- Technical capability across systems administration, workflow automation, service catalogues and asset and configuration management (CMDB).
- Ability to gather requirements, coordinate stakeholders and support project governance, risk assessments and reporting.

Due to the nature of this environment, candidates must hold a current NV2 clearance.

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📌 ITSM Specialist (Canberra)
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📍 Canberra