Talent International is currently recruiting for an EL1 Assistant Director – Service Delivery to work for one of our Federal Government clients at Parramatta . The position is a 12 months contract with the possibility of extension . The role pays $602.55 per day + Super .

7.6 hours per day and 38 hours per week

This opportunity suits an experienced leader with strong stakeholder engagement, safeguarding and operational improvement capabilities. You will lead a small team, provide strategic advice and develop guidance to support effective service delivery.

Key Responsibilities

- Build and maintain relationships with key stakeholders to develop cooperative guidance supporting service delivery.
- Provide strategic advice on participant pathways, specific participant cohorts and technical processes within SAP CRM and PACE business systems.
- Drive improvements in access and planning processes, providing expert advice to internal and external stakeholders.
- Identify and escalation critical issues through regular reporting to senior management.
- Lead a small team responsible for developing operational guidelines, letters and knowledge articles.
- Manage competing priorities, allocate resources and advise executives on team capacity, scope and progress against key deliverables.
- Provide timely, considered advice to multidisciplinary teams,



executives, the Board, the Minister and other Australian Government departments.

Responsibilities reflect current priorities and may change over time.

Essential Criteria

- Demonstrated ability to lead a high-performing team responsible for safeguarding advice coordination, risk assessment and operational support.
- Experience managing workflow allocation, team capacity and performance to ensure timely and effective service delivery.
- Ability to provide leadership and guidance on complex safeguarding matters and emerging participant risks.
- Strong stakeholder management and influencing skills across operational and executive levels.
- Demonstrated ability to drive continuous improvement and strengthen organisational safeguarding capability.

Desirable criteria

- Knowledge of participant safeguarding principles, risk management frameworks and the disability services operating environment.
- Experience using data and reporting to monitor performance, inform decisions and identify improvement opportunities.
- Experience developing operational guidance, business processes, frameworks or governance arrangements.
- Experience leading projects, business improvement initiatives or organisational change.

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📌 Assistant Director - Service Delivery (Sydney)
🏢 Talent
📍 Sydney