As part of a small team of Customer Service Representatives, you will be responsible for providing friendly and efficient customer service across both phone and email. You'll help customers with orders, product enquiries and delivery concerns – while ensuring every customer feels valued and looked after. You'll also work with the wider team of florists and delivery drivers to make sure that the customer experience is seamless - from the moment an order is placed through to delivery.

This full-time role is primarily Monday to Friday with a rotating roster of weekends required, working one weekend every 3-4 weeks.

The Call Centre currently operates:

7am – 6pm Monday to Friday (with varying start times of 7am, 8:30am or 10am)

8am – 2pm Saturday & Sunday

Key responsibilities

Respond promptly and professionally to customers via phone and email

Assist customers in processing orders with patience and care, being aware that many flower orders are sent at times of heightened emotions

Provide customers with real-time updates on the status of their deliveries

Update orders across multiple systems to ensure accuracy at all times

Resolve delivery issues efficiently, working closely with florists, logistics and delivery drivers to determine the best solution

Ensure customer satisfaction and timely resolution of all issues





Provide support to florists based in sites across Sydney, Brisbane and Melbourne

Provide basic administrative support to florists and warehouse staff

Provide backup assistance with walk in retail customers at peak times

About you

Excellent verbal and written communication skills

Confident and friendly when speaking with a high volume of customers over the phone

Ability to communicate in a professional and friendly manner via email, ensuring that all emails are actioned in a timely manner

Calm, patient and solution-focused when handling customer concerns

Ability to multitask in a rapid-paced environment

Interest in flowers, gifting and creating great customer experiences

Comfortable learning new systems and technology as required

Experience with Microsoft Office

Experience using Shopify and GoPeople - preferred but not essential

About us

Flowers for Everyone is a team where the work you do has a genuine impact. Flowers are often ordered for some of life's most important moments — birthdays, anniversaries, celebrations, funerals — and customers rely on us to get it right. Great customer service is about more than answering a phone call or responding to an email. It's about making people feel heard, cared for and confident that they're in good hands.

#J-18808-Ljbffr

📌 Call Centre Representative (Sydney)
🏢 Flowers For Everyone
📍 Sydney