APS4 – Ministerial Service Officers, Government & Business Services, Affinitive Measures, Disability

Australian Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts – Canberra ACT

Operating in a dynamic and complex environment, the Government and Business Services Branch is a trusted, client‑focused branch which enables the department to support Ministers’ Offices through fit‑for‑purpose services and expert advice to support ministers and the department to make informed decisions and satisfy ministerial and parliamentary obligations. It is a respectful, inclusive and enjoyable place to work and grow.

There are several expected opportunities in our Ministerial Services and Cabinet section.

The Ministerial Services team leads and is responsible for the delivery of the ministerial workflow process and provides advice to the department and agencies on ministerial business processes and documents such submissions, briefs, and correspondence.The team manages workflows via PDMS+ ensuring documented procedures are followed and provides a daily courier service to ministers’ offices.

The key duties of the position include:

What you will do

The Ministerial Services team provides support on all aspects of the ministerial workflow process and provides advice to the department and agencies on ministerial business processes and documents such submissions, briefs, and correspondence.The team manages workflows via PDMS+ ensuring documented procedures are followed and performs a quality check ensuring business documents meet ministerial preferences. The team supports departmental staff by ensuring accurate and current instructions, guidance and templates are available in PDMS+, which is the real‑time, secure whole of Australian government parliamentary document management system to support the end‑to‑end ministerial business process.The team also manages a daily courier function to each of the seven offices.

Ministerial Services is a small team consisting of one EL1, one/two APS6, two APS5 and two APS4 officers.

The APS4 Ministerial Services position has a varied and energetic role, with the following key duties to:

- Process ministerial correspondence in accordance with ministerial and departmental requirements
- Exercise discretion and judgement, including the ability to action tasks within established work practices and priorities, and identifying matters for escalation
- Provide courier services to the ministers’ offices and the safe and secure handing of documents and other items, including the department’s courier fleet car and operate it in accordance with protocols
- Provide information and advice to stakeholders under direction
- Provide helpdesk services through the group mailbox and phone hotline
- Assist with the review and implementation of improvements to systems and processes, and preparation and maintenance of guidelines and information for staff




- Building positive relationships with internal and external stakeholders

Inherent requirements for the role

The inherent requirements for this role include demonstrated capability against the APS4 Work level standards and:

- Supporting strategic direction – Supporting shared purpose and direction by linking goals to operational tasks. Demonstrating judgment and common‑sense, problem‑solving, and contributing to work improvements.
- Achieving results – Effectively manage resources by reviewing performance, responding positively and flexibly to change, taking responsibility for deliverables, monitoring progress, adjusting plans, committing to quality, and seeking feedback to improve outcomes.
- Supporting productive working relationships – Building and maintaining positive relationships with team members and stakeholders. Actively listening, valuing diverse perspectives and working styles, and fostering respect and inclusivity.
- Displaying personal drive and integrity – Demonstrating professionalism and integrity by following APS and departmental values, identifying risks, and effectively representing the Department. Taking responsibility for deliverables, maintaining resilience under pressure, and committing to continuous personal development.
- Communicating with influence – Communicating confidently and clearly by focusing on key points, actively listening and adapting communication to the relevant audience.

Desirable requirements

Desirable requirements include experience in using relevant information management systems such as the Parliamentary Document Management System (PDMS+), or the ability to quickly learn use of these systems.

Cultural capability requirement

The department believes every role contributes to cultural safety and that building staff cultural capability helps us deliver better policies, programs and services for First Nations people and the broader Australian community. Candidates will be required to demonstrate their willingness to develop their cultural capability as part of the assessment process. In making it a requirement across all roles in our department, we are taking a practical step in delivering our commitments under the Our Stories on Country Agreement and the Diversity, Equity and Inclusion Strategy 2025–28.

As an APS4 you will be expected to:

- Demonstrate a sound understanding of Aboriginal and/or Torres Strait Islander histories and contemporary issues.
- Communicate sensitively and effectively in day‑to‑day interactions.




- Actively seek cultural advice when needed and applies learnings to improve work practices.

Eligibility

Eligibility requirements

This is an affirmative measure vacancy – This vacancy is open only to people with disability.

For more information on affirmative measures - Disability, please visit - Affi­…

Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

- Citizenship: candidates must be an Australian citizen at the time of submitting your application.
- Health assessment: The preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
- Security clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline Level. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for baseline vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
- Police check: The successful candidate must complete an Australian Federal Police criminal history check.
- Integrity and performance check: The successful candidate must satisfy the requirements in an Integrity and performance check which is completed by your most recent employer.
- Drivers Licence: Candidates must hold a valid Australian drivers’ licence.

Getting to know the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts

Our work connects and enriches every Australian community, underpins our economy and society, and empowers our regions. We provide policy advice and deliver programs, projects and services in the infrastructure, transport, communications, sport and arts sectors, supporting our regions, cities and territories. Our staff have the opportunity to work on high profile and diverse national projects that have a meaningful impact on the lives of all Australians. We seek people with a wide range of skills and competencies. Whether you write policy, deliver programs, projects or corporate services, or have experience in research, data or technology, we look for employees who are innovative, respectful and professional. We are an inclusive employer and promote, value and support diversity among our employees with the aim of ensuring our workforce reflects, respects and benefits from diverse communities including Aboriginal and/or Torres Strait Islander peoples, people with cultural and linguistic diversity, people with disability and LGBTQI+ people. We are committed to achieving gender equality and, in particular, supporting women’s progression into senior leadership.

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📌 – Ministerial Service Officers, Government & Business Services, Affirmative Measures, Disability (Canberra)
🏢 Australian Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts
📍 Canberra