Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers Restaurant and ABODE Bistro Bar. PARKROYAL Darling Harbour is the best choice amongst Sydney Darling Harbour Hotels to develop your career.
We are seeking an experienced Duty Manager to join our team. This role will report to the Front Office Manager and is responsible for assisting in leading the Front Office and Concierge teams.
This is a great chance to work within a strong, collaborative team and develop your career in a supportive and fun environment.
Attractive salary package
Hotel discounts through our Global Alliance Program - Discovery
50% off food and beverages at the Hotel’s restaurant, ABODE Bistro Bar
Discounted accommodation with Pan Pacific Hotels Group properties, worldwide
Ongoing learning and development through our learning experience platform
Complimentary hot meal whilst on shift
Dedicated Employee Assistance Program and discounted BUPA Health Cover
Reward and Recognition Program
The successful candidate will:
Lead check-in, checkout experience with the Front Office team
Lead the Front Office & Concierge team in enrolment of hotel loyalty program
Effectively communicate with all other departments including maintaining the daily reports, and leading the operation briefings for the team
Ensure a memorable experience for all guests, making everyone feel welcome and valued
Bringing energy and “can do” attitude to the Lobby and team
Adhering to and championing procedures and quality standards
Ideally you will have:
Previous experience with Opera
1 years’ experience in a similar role within a 4-5 star property
Strong interpersonal skills
The ability to easily build rapport with team members and guests is essential
Responsible Service of Alcohol NSW certificate is essential
Flexibility to work various shifts, including weekends and holidays
Everything we do at PARKROYAL Hotels & Resorts, that can be seen by our guests and behind the scenes, is from the high-quality service that our people provide. We are proud to be an equal opportunity employer, enabling you to feel empowered to realise your full potential. We find joy in ensuring that the best in us, brings out the best in you.