AFCA is seeking a Senior Manager, Dispute Resolution, Scams to establish and lead the current scams Dispute Resolution function. You will build a scalable operation, set standards, and ensure fair, trauma-informed outcomes for complex scam complaints.
Working with the Director, Operations, Scams and senior leaders, you will shape strategy, budget, workforce planning and performance—delivering a world-first approach in scam dispute resolution with hybrid office presence.
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📌 Head of Scams Dispute Resolution (Sydney)
🏢 AFCA
📍 Sydney