The Australian Financial Complaints Authority (AFCA) is preparing for a landmark chapter as it establishes a recent Dispute Resolution function to address scams. We seek a senior operational leader to shape a world‑first response, lead managers and teams, and deliver fair, timely outcomes in a trauma‑informed framework.
You will set direction, manage budgets, and build leadership depth while collaborating with regulators, industry bodies and consumer groups in a hybrid role requiring three days in
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📌 Senior Manager, Scams Dispute Resolution (Hybrid) (Sydney)
🏢 Australian Financial Complaints Authority
📍 Sydney
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