Ready to own a portfolio and be rewarded for the wins you create?

Join a fast-growing, values-driven marketplace connecting Aussies with trusted tradies. We’re building a world-class Retention & Growth function and need a driven Trade Account Manager – Retention & Growth to proactively lift renewals, upsell smartly, and keep our customers engaged, active and thriving.

What You’ll Do

- Own and grow a portfolio of trade partners: increase usage, renewals and ARPA through proactive outreach (calls, email, video).

- Spot and save at‑risk accounts early using data (engagement, spend, churn signals) and execute tailored win‑back plans.

- Upsell & cross-sell platform features and packages that align to each tradie’s goals and ROI.

- Run structured account reviews (quarterly/biannual) – present performance insights, agree next steps, secure commitment.

- Collaborate with Sales, Marketing & Support to deliver seamless customer experiences and close opportunities rapid.

- Hit and exceed monthly retention, renewal and upsell targets – you’ll be rewarded when you win.

Who You Are

- Confident communicator who can negotiate, handle objections and “stay hungry” without being pushy.

- Not afraid to question the status quo: you’re comfortable challenging customers using effective questioning and demonstrating value using data.

- Proactive: You don’t wait for customers to call — you check in, follow up, and keep things moving.

- Calm & curious: You can handle frustration without taking it personally, and guide people toward real solutions.

- Organised & thorough: You document everything, juggle multiple accounts,



and never let follow-ups slip.

- Commercially sharp: you read data, ask smart questions, build a business case and close the loop.

- Coachable, feedback-friendly and agile: you iterate quickly and seek to improve your playbook.

What We're Looking For

- 2+ years in account management / sales / customer success (phone-based preferred) with KPIs or revenue targets.

- Experience using CRMs (HubSpot preferred), ticketing systems, and call software (Aircall a plus).

- A team player who doesn't need hand-holding but knows when to ask for help.

- A go-getter with a passion to drive real results

- Strong written and verbal English - your notes are as valuable as your phone manner.

- Familiarity with AI tools (ChatGPT, Claude, Copilot, or built-in CRM AI features) - or a clear willingness to learn.

- Bonus: background in trades, home services, property, or marketplace environments.

What’s In It for You

- OTE $120k+ with uncapped commission on retention/upsell wins.

- Clear growth path (Senior AM / Team Lead) – we promote on performance, not tenure.

- Work locally on the Gold Coast with flexibility and a supportive, high-energy team.

- Tools, training and autonomy to actually make an impact – your ideas get implemented here.

Our Culture (Good Energy

- Hard
- Work
- Smile)

We show up with positivity, take pride in the grind, and don’t take ourselves too seriously. Expect office banter, team events (marathons, golf days) and a crew that says hello every morning. If you’re proactive, resilient and love winning together – you’ll fit right in.

#J-18808-Ljbffr

📌 Trade Account Manager – Retention & Growth (City of Gold Coast)
🏢 Service.com.au
📍 City of Gold Coast