Senior Manager, Scam Triage & Prioritisation ( Hybrid ) (Melbourne)

Senior Manager, Scam Triage & Prioritisation ( Hybrid ) (Melbourne)

01 Nov
|
Australian Financial Complaints Authority
|
Melbourne

01 Nov

Australian Financial Complaints Authority

Melbourne

Australian Financial Complaints Authority (AFCA) seeks a Senior Manager, Triage, Assessment & Prioritisation to establish and lead the TAP function for the current Australian Scams Ombudsman. The role drives the operating model, standards and assurance, ensuring timely, consistent triage and ethical decision-making.

You will manage managers and experts, shape a trauma-informed customer journey, and scale operations as volumes grow, with a hybrid pattern of three days in the Melbourne office.

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📌 Senior Manager, Scam Triage & Prioritisation ( Hybrid ) (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne

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