AFCA’s Australian Scams Ombudsman unit is shaping up, offering a pivotal leadership role to guide TAP in assessing scam complaints. You will build capability, ensure fair, trauma-informed decisions, and collaborate across departments to deliver a coordinated consumer experience.
This hybrid, three-days-per-week-in-office position focuses on high-harm matters, ensuring timely pathways and robust early resolution. Join AFCA to help Australians navigate scam disputes with care and accountability.