Job Description

We are seeking an experienced FIFO Service Supervisor to lead our Port Hedland Service Team, supporting customers across the Pilbara.

This role is responsible for supervising a team of FIFO Field Service Technicians, ensuring service activities are planned, coordinated, and delivered safely, efficiently, and to a high standard.

You will play a key role in driving team performance, managing customer relationships, and supporting service growth across the region, while ensuring alignment with operational and business objectives.

What you will be doing

- Team Leadership & Service Delivery: Supervise and support FIFO field technicians, ensuring work is completed safely, efficiently, and to a high standard
- Customer & Service Sales: Build strong relationships with customers, identify service opportunities, and support growth across the Pilbara region
- Operational Planning & Coordination: Manage scheduling, resources, and workloads to ensure service delivery targets are met
- Quality & Compliance: Ensure service quality standards are maintained, including reporting, documentation, and compliance requirements
- People & Capability: Ensure team licences, tickets, inductions, and competencies are current, and support ongoing development
- Reporting & Documentation:



Oversee timely and accurate completion of service reports, quotations, and job documentation
- Continuous Improvement & Growth: Identify opportunities to improve service delivery, support planning, and contribute to operational growth

Qualifications

- Trade qualification in Mechanical Fitting, Hydraulics, or similar
- 5+ years’ experience in field service or working with hydraulic systems
- Previous experience leading or supervising field service teams
- Strong knowledge of mining or heavy industry environments, ideally within the Pilbara
- Proven ability to manage customer relationships and drive service outcomes
- Robust organisational skills with the ability to manage multiple priorities
- Strong communication skills with the ability to engage teams and customers effectively
- High attention to detail with a focus on quality and safety outcomes

Additional Information

Please Note:

As part of our recruitment process, preferred candidates will be required to successfully complete pre-employment screening. This includes a pre-employment medical and a background check (covering references, criminal history, qualifications, and visa status) conducted via CVCheck.

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📌 Fifo Service Supervisor (Welshpool)
🏢 Rexroth
📍 Welshpool