# Service DesignerABC (Australian Broadcasting Corporation), Australia

Culture

Public sector

Our Pick## Why this work matters

Australia's publicly funded national broadcaster providing independent news, emergency information, and public-interest content across TV, radio, and digital job was selected as “Our Pick” because the hiring organization is particularly positive for the world.

View the full listing and apply →Listed 29 Oct 2026 · **Apply by 8 Nov 2026**Applications are handled by ABC (Australian Broadcasting Corporation), not by Hard Problems.## About ABC (Australian Broadcasting Corporation)The ABC (Australian Broadcasting Corporation) is Australia's national public broadcaster.

Its Product & Technology (P&T;) division is responsible for delivering the technology and services that enable the ABC to fulfil its creative, strategic and business goals — from keeping programs and services on-air and online, to delivering key projects and setting technology strategy and architecture.### The role

This is a fixed-term contract of approximately 11 months at full-time hours, based in Sydney, Melbourne or Brisbane.

You would sit within the Digital Product team and report to the Product Design Research Lead.

The role exists to apply human-centred design practices to improve the experience of both audiences and content makers across the ABC's diverse range of digital products and systems.### What you would do* Plan and run complex qualitative research — including interviews, contextual inquiries and co-design sessions with multiple stakeholders — then analyse and synthesise findings.* Work across multiple product and research streams, applying systems thinking to identify patterns and contribute to organisation-wide outcomes.* Create design artefacts such as current and future state journey maps, service blueprints, behavioural archetypes or personas,



and roadmaps to communicate research and point the way forward.* Combine quantitative research, analytics, industry trends, market research and emerging technologies to spot opportunities for service optimisation and innovation.* Champion employee and audience needs across the organisation, influencing stakeholders to centre those needs in their decisions.* Help build and improve research operations, with a focus on tooling, repositories and tagging that make research easy to find and reuse.* Contribute to how audience value is measured across digital products, helping to define, collect and interpret measures such as satisfaction and ease of use.### What they are looking for* Relevant tertiary qualifications, or equivalent skills and industry experience, in service or strategic design.* Proven experience delivering long-term service design projects in a large, complex technology environment.* Strong knowledge of human-centred design, including a well-developed understanding of the design process, research methods and delivering better outcomes for audiences and the business.* Excellent communication skills, with the ability to explain complex information to both technical and non-technical audiences and to foster an open, creative approach within and across teams.* Strong project management skills and experience working in agile environments.### Working arrangements

The role is based in Sydney, Melbourne or Brisbane (candidate's choice of location).

It is a fixed-term contract for approximately 11 months at full-time hours.### Pay and benefitsAUD 129,000 - AUD 143,000 per year, plus 15.4% ABC nominated superannuation.## Details

Location: Australia

Salary: AUD 129,000 - AUD 143,000Sector: Culture

Role: Service design

Seniority: General

Organisation: Public sector

This job is listed on the Hard Problems job board, but details come from the employer’s own listing and may have changed — always check the original posting.#J-18808-Ljbffr

📌 Service Designer . ABC (Australian Broadcasting Corporation) (Adelaide)
🏢 Hard Problems
📍 Adelaide