About the role
You’ll be the face of the business, the first person customers speak to on the phone and at the front counter. You’ll work in our business system (Odoo) and Microsoft 365 every day, and we use AI tools to help with quoting and admin. You’ll start with hands‑on training alongside our current coordinator.

Key responsibilities

Answer incoming calls and help customers find the right product for their vehicle

Create quotes for retail customers and follow them up

Book jobs and send booking reminder texts

Take customer keys and check vehicles in

Close off completed jobs and invoices

Photograph jobs on completion

General admin to keep the office running smoothly

About you

Excellent customer service skills; friendly, patient and confident on the phone and face to face

Enjoy sales and following through to get the job booked

Organised and accurate with details





Computer proficient and quick to learn new systems

Experience with Odoo, Microsoft 365 or AI tools such as ChatGPT or Claude is a bonus

Knowledge of vehicles or the automotive industry is a big bonus, but not essential

About us
Melbourne Towbars & Trailer Centre is a busy, locally run business in Campbellfield. We fit towbars, wiring, roof racks, bullbars and other related accessories, both in our workshop and as mobile installs. We also run Ring Road Rentals, our trailer hire business. We’re a small, close team, and everyone’s work counts.

Monday to Friday, 7:30am – 4:30pm, no weekends

Full training from day one

Stable, friendly team and a varied role where no two days are the same

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📌 Customer Service, Sales & Admin Coordinator (Melbourne)
🏢 Melbourne Towbars
📍 Melbourne